Job Description
About the Role
As our Executive Housekeeper, you are the guardian of sparkle behind the scenes making sure every corner shines, every room tells a story, and every guest walks into perfection at Mama Shelter Residences & Hotel I Cape Town. You lead with pride, structure, and heart, building a team that delivers excellence effortlessly.
Key Responsibilities
- Housekeeping Boss: Own the entire housekeeping and laundry operation — setting the standard, driving consistency, and ensuring flawless execution every single day.
- Quality & Detail: Ensure rooms, public areas, and back-of-house spaces are always spotless, styled, and ready to impress — no detail missed.
- Team Leader & Culture Builder: Lead, inspire, and develop your housekeeping team into confident, high-performing Mama stars.
- Operations & Planning Pro: Plan daily operations based on occupancy and business needs — from room allocations to deep cleans and special projects.
- Inspection Queen/King: Drive a strong inspection culture — ensuring all rooms and spaces meet Mama’s standards before guests walk in.
- Systems & Process Expert: Implement and maintain housekeeping standards, SOPs, and safety procedures across all areas.
- Cost & Stock Controller: Manage linen, uniforms, chemicals, and supplies — keeping stock levels right while controlling costs.
- Facilities & Maintenance Spotter: Identify maintenance needs and work closely with Engineering to keep Mama in perfect shape.
- Safety & Hygiene Champion: Ensure the highest standards of hygiene, chemical safety, and health & safety compliance at all times.
- Performance Driver: Monitor team performance, productivity, and quality — and continuously improve standards.
- Training & Development Leader: Train, coach, and upskill your team — building knowledge, confidence, and consistency across the department.
Requirements
You bring 5–7 years’ experience as an Executive Housekeeper within hospitality. You’re a confident leader who can manage, motivate, and develop teams. You understand housekeeping systems, standards, and operations inside out. You’re highly organised, detail-driven, and proactive. You’re confident using systems like OPERA and Microsoft Office. You have strong knowledge of chemical safety, hygiene standards, and compliance.
Qualifications
Hospitality qualification (desirable). Pre-opening or lifestyle hotel experience (desirable).
Salary & Benefits
Not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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