Barberton: Lodge General Manager Cd26411 posted by African Echoes Recruitment

About the Role

African Echoes Recruitment is seeking an experienced and dynamic Lodge Manager to oversee all aspects of lodge operations at a Big 5 Game Lodge in Barberton, Mpumalanga. The ideal candidate will be a strong leader with a passion for hospitality, capable of delivering exceptional guest experiences while managing daily operations efficiently.

Key Responsibilities

• Oversee daily lodge operations and ensure smooth running of all departments
• Deliver and maintain exceptional guest experiences
• Manage and lead all lodge staff, including training and performance management
• Control budgets, costs, and operational expenses
• Ensure compliance with health, safety, and lodge standards
• Handle guest queries and resolve complaints professionally
• Coordinate between departments to ensure seamless operations
• Drive service excellence and maintain lodge standards

Requirements

• RSA ID and legal residence essential
• Proven experience as a Lodge Manager or Senior Manager in a hospitality environment
• Strong leadership and team management skills
• Excellent financial acumen including budgeting, forecasting, and cost control
• Strong guest service and communication skills
• Ability to manage multiple departments (FOH, housekeeping, F&B, maintenance)
• Highly organised with strong problem-solving ability

Qualifications

• Formal education/certifications not specified in the original job description.