Job Description
About the Role
Unifi Africa Ltd is seeking an experienced professional to lead our Quality Assurance Department in Bellville. As part of our commitment to redefining credit in Africa, we are looking for a skilled Head of Department who can drive quality and compliance across our operations. The successful candidate will be responsible for leading a team of quality assurance agents, providing accurate and insightful reporting, and contributing to the business’s success through exceptional analytical, reporting, attention to detail, and communication skills.
Key Responsibilities
- Lead, support and continuously develop a team of Quality Assessors
- Provide accurate and insightful Reporting to stakeholders, including but not limited to Team leaders, Department managers learning and development, auditing etc.
- Partner with various management and specialist teams to effectively and consistently achieve quality and business objectives
- Lead Quality strategy to define process improvement through transactional, digital and transformational improvement
- Maintain, Audit and enhance Quality control / framework to prevent and reduce risk
- Conduct thorough investigations identifying root cause Analysis, identifying trends and themes and providing corrective actions
- Ensure adherence to and stay abreast of Compliance and industry regulatory requirements and current systems
Requirements
- Relevant Tertiary Qualification
- 5 years experience managing QA teams
- Previous Quality assessing management in Call Centre and or financial services environments is highly advantageous
- Proven people and performance management skills, including ability coaching and mentoring
- Ability to translate complex requirements and findings into simple workable business solutions
- Excellent attention to detail and positive energy
- Exceptional planning, organizational and time management skills
Qualifications
- (No qualifications mentioned in the original job description)
Salary & Benefits
- (No salary or benefits information mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Cape Town City Centre
In Cape Town City Centre, the accounting and finance sector is generally thriving, with a high demand for skilled professionals to support various industries. Typically, companies in this sector are looking for individuals with strong analytical skills, attention to detail, and excellent communication abilities.
When it comes to salary expectations, it’s common for accounting and finance roles in Cape Town City Centre to fall within the broad range of R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. However, please note that actual salaries can vary significantly, and this is only a general guideline.
In terms of common skills required for accounting and finance roles in Cape Town City Centre, typically these include proficiency in financial software (such as QuickBooks or Xero), strong analytical and problem-solving skills, excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other common skills include knowledge of Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS), as well as experience with budgeting, forecasting, and financial analysis.
The accounting and finance sector is commonly found in various industries, including financial services, technology, manufacturing, and retail. These roles often involve providing financial support to businesses, managing financial data, and ensuring compliance with regulatory requirements.
For career development, common progression paths for accounting and finance professionals in Cape Town City Centre include moving into senior roles such as financial controller or head of finance, or transitioning into related fields such as taxation, auditing, or business consulting. Typically, these roles require further education and training, such as a postgraduate diploma or degree in accounting or finance.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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