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Somerset West: Retail Supervisor – Somerset Mall posted by Service Solutions Staffing

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Job Description

About the Role

We are seeking a confident and hands-on Retail Supervisor to support store leadership in driving sales, delivering top-tier customer service, and ensuring smooth daily operations at Somerset Mall.

Key Responsibilities

  • Supervise and guide team members during shifts to ensure exceptional customer service and sales performance.
  • Support daily store functions including opening/closing, cash-ups, stock control, and visual merchandising.
  • Handle customer queries and escalate issues where needed.
  • Assist with team coaching, shift planning, and performance feedback.
  • Ensure store standards, health & safety, and company policies are maintained.
  • Monitor and report on sales performance and staff productivity.

Requirements

Minimum 12 years experience in a retail environment, with some supervisory or team-leading experience. Strong communication and interpersonal skills. High level of reliability, initiative, and attention to detail. Ability to lead by example and work well under pressure.

Qualifications

Matric essential; a relevant retail or business qualification is an advantage.

Salary & Benefits

Not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in Cape Town Region

The retail and wholesale sector in the Cape Town region is a dynamic and competitive industry, with many opportunities available for individuals seeking to start or advance their careers. Generally, job seekers can expect to find a range of roles across various sectors, including financial services, technology, manufacturing, and more. Typically, these positions require strong communication and customer service skills, as well as the ability to work in fast-paced environments.

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When it comes to salary expectations, it’s essential to note that broad ranges can vary significantly depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may fall within a range of R30 000 – R60 000 per annum, while more senior positions can command salaries ranging from R80 000 – R150 000 or more. However, please note that these figures are only rough estimates, and actual salaries may differ depending on individual circumstances.

Common skills required for retail and wholesale roles in the Cape Town region include excellent communication and customer service skills, as well as basic mathematical and analytical skills. Many employers also require staff to be proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Additionally, strong organizational and time management skills are often essential, as well as the ability to work well under pressure and meet deadlines. Other common skills include inventory management, sales and stock control, and basic first aid.

In terms of industry sectors, retail and wholesale roles can be found in a range of industries, including financial services, technology, manufacturing, and more. The financial services sector is particularly prevalent, with many banks and financial institutions employing staff to manage their retail operations. Technology companies also commonly require staff to manage their online stores and e-commerce platforms. Manufacturing and distribution companies often employ staff to manage their warehouses and logistics.

For those seeking to advance their careers in the retail and wholesale sector, there are many opportunities for career development and progression. Typically, senior roles involve more responsibility and decision-making, with salaries commensurately higher. Some common career paths include management and leadership positions, such as store manager or department head, as well as specialist roles like supply chain management or inventory control. With experience and training, individuals can also pursue careers in related fields, such as logistics or supply chain management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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