Job Description
About the Role
We are seeking a reliable and customer-focused 1st Line Desktop Support Technician Intern to join our vibrant IT Support company in Cape Town. As an integral part of our team, you will provide frontline IT support to clients, handling day-to-day technical issues and assisting users with hardware and software problems.
Key Responsibilities
- End-User Support: Provide 1st Line technical support for desktop, laptop, and peripheral issues.
- Assist users with Microsoft Windows, Microsoft 365, email, and basic application support.
- Troubleshoot common hardware and software problems.
- Set up and configure new user devices (PCs, laptops, printers, mobile devices).
- Incident & Ticket Management: Track and update support tickets accurately. Resolve issues within agreed service levels. Escalate complex or unresolved issues to 2nd Line support.
- Remote & Onsite Support: Provide remote support using approved tools. Travel to client sites when required for onsite support (travel expenses reimbursed).
- Customer Service: Deliver professional, friendly, and efficient support to all users. Communicate clearly with non-technical users. Maintain a high standard of service and professionalism.
Requirements
Good working knowledge of:
- Windows 10/11
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic networking (Wi-Fi, LAN, printers, VPN)
- Strong troubleshooting and problem-solving skills.
- Good communication and customer service skills.
- Willingness to learn and grow within the IT support environment.
Qualifications
None mentioned.
Salary & Benefits
None mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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