Job Description
About the Role
Our client is an established IT services business operating in regulated industries where technology has to work properly. They are seeking a 2nd/3rd Line Support Engineer who can own complex issues end-to-end and act as a trusted escalation point within the team.
Key Responsibilities
- Step in when issues span multiple systems, when root cause isn’t obvious, and when judgement matters more than speed.
- Work across Microsoft 365, cloud identity, networking, servers, and endpoint management, applying logic and structure to problems others can’t quite crack.
- Play a key role in raising the technical standard of the team by supporting junior engineers and helping them think critically.
- Enjoy variety and value good documentation.
Requirements
- Minimum 3 years experience in a 2nd line (or higher) IT support role within an MSP or similar environment.
- Strong experience across Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, Defender, Conditional Access).
- Solid networking fundamentals (DNS, DHCP, TCP/IP, routing, firewalls, hybrid/cloud connectivity).
- Windows Server administration experience (AD, Group Policy, file services, troubleshooting).
- Endpoint troubleshooting across Windows and macOS, including Intune-managed devices.
- Clear communication skills, including explaining technical issues to non-technical users.
Qualifications
- Microsoft or CompTIA certifications.
- Exposure to common MSP tools (RMM, PSA, documentation platforms).
Salary & Benefits
- Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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