Job Description
About the Role
The Central Reservations Manager is a commercially focused leadership role sitting at the heart of our group’s revenue strategy, responsible for leading and managing the Central Reservations Office (CRO) to ensure all inbound reservations enquiries are handled to the highest standard across voice, email, and digital channels.
Key Responsibilities
- Lead, motivate, and develop the Central Reservations team to achieve performance targets
- Foster a high-performance culture focused on conversion, service excellence, and accountability
- Manage staffing levels, scheduling, and training to ensure optimal coverage and capability
- Drive reservations conversion across all channels (voice, email, web enquiries)
- Maximise revenue through effective rate management, upselling, and cross-selling
- Monitor and analyse key metrics including conversion rates, average daily rate (ADR), and booking pace
- Collaborate with Revenue Management and Commercial teams to align on strategy
- Ensure all enquiries are handled professionally, efficiently, and in line with brand standards
- Deliver a seamless and consistent guest booking experience across all properties
- Oversee handling of group and event enquiries, ensuring timely and commercially sound responses
- Oversee effective use of PMS, channel managers, and reservations systems
- Continuously refine processes to improve efficiency, accuracy, and guest satisfaction
- Ensure data integrity and reporting accuracy across all systems
Requirements
- Proven experience in a hotel reservations leadership role
- Strong track record of driving reservations conversion and revenue performance
- Experience managing and developing high-performing teams
- Background working within a Central Reservations Office (CRO) environment
- Experience handling group and event enquiries
- Proficiency with hotel PMS and channel management systems
- Strong commercial acumen and analytical mindset
- Excellent communication and organisational skills
Qualifications
- Formal education/certifications not specified in the original job description. Skipping this entire section.
Salary & Benefits
- Salary details not mentioned in the original job description. Skipping this entire section.
Note: The salary and benefits information was not provided in the original job description, so it has been skipped entirely.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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