Job Description
About the Role
We are seeking an experienced Technical Service Manager to lead our technical service operations across the country. As a key member of our team, you will play a pivotal role in launching and managing our service division, driving growth and success for our company.
Key Responsibilities
- Develop a national network of skilled installers and technical service partners
- Lead and coordinate installations, technical support, and maintenance activities
- Train partners and staff on proper installation and service standards
- Oversee spare parts inventory and ensure optimal availability
- Establish service processes, documentation, and escalation workflows
- Collaborate with internal divisions to provide seamless client support
- Track service performance, resolve issues, and drive continuous improvement
- Represent technical services in client meetings and negotiations
Requirements
- Strong technical background in food service equipment, refrigeration, kitchen systems, or similar
- Proven experience setting up and managing technical or installation teams
- Network-builder with expertise in recruiting, evaluating, and training third-party partners
- Excellent planning, coordination, and troubleshooting skills
- Experience managing spare parts and service inventory
- Fluent in Afrikaans (essential for coordinating with local partners)
- Spanish language proficiency (a plus for collaboration with the Argentina-based team)
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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