Job Description
About the Role
We are seeking a professional and adaptable Temporary Medical Receptionist to join our busy multi-disciplinary practice in Cape Town City Centre. As the first point of contact for patients, you will play a crucial role in ensuring the smooth daily operation of the clinic.
Key Responsibilities
- Greet and check-in patients warmly upon arrival, notifying the respective practitioner.
- Verify and update patient demographics and medical aid details accurately.
- Answer a high-volume multi-line phone system promptly and professionally.
- Handle patient concerns and complaints with empathy, escalating to the Practice Manager / Practitioner when necessary.
- Manage complex diaries for a diverse team of practitioners (e.g., Podiatrists, Dietitians, Psychologists and Dermatologist).
- Book appointments efficiently, respecting appointment lengths, practitioner preferences, and clinical urgency.
- Confirm appointment reminders via phone, WhatsApp or email.
- Manage cancellations and waitlists to maximize practitioner schedules.
- Process patient check-outs, including collecting gap payments and issuing receipts.
- Process cash, EFT’s, and credit card payments, balancing the till at the end of each shift.
- Perform basic data entry and maintain accurate electronic patient records.
- Scan, file, and manage clinical and administrative correspondence.
- Maintain the cleanliness and organization of the waiting room and reception area.
Requirements
- Experience: Minimum 1 year of experience in a medical reception or healthcare administrative role (experience in a multi-disciplinary setting is highly advantageous).
- Software: Proficiency with practice management software (e.g., GoodX, DiarizeMe) and Microsoft Office Suite.
- Availability: Must be available to start immediately and commit to the temporary assignment duration.
Qualifications
No formal education or certifications are required for this role. However, relevant experience in a medical reception or healthcare administrative role is essential.
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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