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Cape Town: Key Accounts Controller – Logistics Sector (Cape Town) posted by CF & I Consulting

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Job Description

A well-established and growing logistics business is seeking a Key Accounts Controller to support the servicing and administration of key client accounts within a fast-paced operational environment.

This role is best suited to an individual with hands-on experience in logistics, warehousing, or distribution, who understands the importance of accuracy, responsiveness, and structured processes in delivering consistent customer service.

Role Overview

You will play a critical role in supporting the Business Development function by managing day-to-day client interactions, coordinating quote preparation, and maintaining accurate account records.

This is a process-driven, operational support role, requiring strong attention to detail and the ability to manage multiple client requests simultaneously.

Key Responsibilities

  • Manage inbound queries from existing key account clients relating to:

    • Pricing and quotes

    • Service availability

    • Delivery and operational queries

  • Assist with the preparation and tracking of client quotes using rate cards and approved pricing structures

  • Maintain accurate and up-to-date customer records and CRM data

  • Follow up on outstanding queries, quotes, and service-related matters

  • Escalate non-standard requests or complex issues appropriately

Minimum Requirements

  • 35 years experience in a customer service, internal sales support, or account administration role within logistics, freight, warehousing, or distribution

  • Proven experience working with:

    • Pricing structures, quotes, or rate cards

    • Operational or service-related customer queries (not sales campaigns)

  • Strong administrative capability with a high level of accuracy and attention to detail

  • Ability to manage multiple tasks in a structured and organised manner

  • Professional communication skills, particularly in handling client queries calmly and efficiently

Key Competencies

  • Detail-oriented with a strong focus on accuracy

  • Reliable, consistent, and able to follow through on tasks

  • Comfortable working in a fast-paced, operations-driven environment

  • Able to work independently while supporting a broader commercial team

Important Note

This role is focused on existing client service, account support, and operational coordination.
It is not a call-centre or outbound sales position.

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Applications

Interested candidates are invited to submit their CV online or via email to:
.za

If you have not received feedback within 10 days of the closing date, please consider your application unsuccessful.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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