Job Description
About the Role
We are seeking a highly motivated and results-driven Collections Agent to join our team in Cape Town. As a key member of our FinChoice brand, you will play a crucial role in driving revenue growth through effective collections and customer engagement.
Key Responsibilities
- Generate revenue by collecting money from customers with outstanding debt
- Collect money on profile 0-2 delinquent accounts (60-90 days) within 30 days
- Obtain promise to pay from customers
- Rehabilitate and educate customers regarding their payment profile
- Achieve daily collection targets
- Negotiate payments from customers following the call script, within dialer time
- Complete lost time sheets on a daily basis
- Adhere to company systems, processes, policies, and procedures
- Proactively look for ways to improve efficiencies through performance, communications, procedures, and systems
Requirements
- Minimum of 1 year Collections experience within a Contact Centre
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends, and public holidays
- Clear credit and criminal record
- Computer literate (Email, Internet, Word, and Excel)
Qualifications
- Grade 12 / Matric or Equivalent Qualification
Salary & Benefits
- Competitive salary will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Western Cape
In Western Cape, South Africa, the accounting and finance sector is a thriving industry that plays a crucial role in driving economic growth and stability. Typically, job opportunities exist across various sectors, including financial services, technology, manufacturing, and more. Generally speaking, these roles offer competitive salaries and benefits packages.
Salary expectations for accounting and finance professionals in Western Cape vary widely based on factors such as experience, company size, industry sector, and qualifications. Broadly speaking, junior positions can range from R400 000 to R800 000 per annum, while senior roles can span from R1 million to R3 million or more. However, it is essential to note that actual salaries may differ significantly depending on individual circumstances. For instance, working for a multinational corporation like Google or Microsoft may result in higher salaries compared to smaller local businesses.
Common skills required for accounting and finance roles include strong analytical and problem-solving abilities, attention to detail, excellent communication and interpersonal skills, proficiency in accounting software such as Sage or Xero, and knowledge of tax laws and regulations. Typically, a degree in accounting or finance is necessary, with many professionals holding relevant professional certifications like the Chartered Accountant (CA) designation.
These roles are often found in various industry sectors, including financial services, technology, manufacturing, and more. Financial services sector companies, for instance, frequently employ accountants and finance professionals to manage their finances, prepare financial statements, and provide tax advice.
Career development opportunities abound in the accounting and finance field. Typically, junior roles can progress to senior positions within a few years, with many professionals advancing to leadership roles or starting their own businesses. Advanced certifications like the Certified Public Accountant (CPA) designation can also enhance career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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