Cape Town Region: Customer Service Advisor posted by Customer Experience People SA Ltd

Were Hiring: Customer Service Advisors (Webchat & Voice) Join Huntswood A ResultCX Company Are you a confident communicator with a passion for customer service? Do you thrive in a fastpaced environment and love creating WOW moments? If your answer is YES , then this is your next big opportunity! What Youll Do Manage multiple webchat conversations while handling inbound calls professionally Deliver highquality service in line with performance standards and SLAs Build rapport and trust with customers using clear, empathetic communication Resolve customer issues at first point of contact Maintain exceptional accuracy and attention to detail Ability to de-escalate customer complaints by resolving expressions of dissatisfaction at first point of call What You Bring Matric / NQF Level 4 Clear credit & criminal record Computer literate Minimum 1 year experience in customer service (webchat voice) Understanding of UK market (insurance experience is a bonus!) Strong written and verbal communication skills Ability to adapt to different customer needs Why Youll Love Working With Us Benefits Joining Huntswood means being part of a company that puts people first . Our benefits include: Fully covered medical insurance 100% paid for, because your health comes first Performance-based incentives your hard work = real rewards Attendance bonuses show up, get rewarded Monday breakfasts & dignity packs start the week supported Growth & career development programmes your future is our priority A collaborative, positive, peoplecentric culture a place where you truly belong Ready to Step Into Your Next Big Opportunity? If you’re driven, customer-focused, and ready to join a dynamic global team, we want to hear from you! Apply today and be part of something incredible with Huntswood. Core Behaviours At Huntswood, our people are dependable, driven, and collaborative and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life: Deliver WOW! Own it take personal responsibility for getting things done, find a way. Deliver Unbelievable Service – Create WoW moments for your customers every time. Servant Leadership Enable and empower all employees. Our people are at the heart of our success. Do the right thing Be Empathetic Be respectful to everyone, always Act with integrity, even when no one is looking. Winning Mindset Bring your Agame every day. Passion is contagious- work every day like it is your first day on the job. Strive for Greater Stay dedicated to continuous improvement. Challenge the status quo and bring forward your best ideas. Its not just about what we do, but how we do it our behaviours are what make us special.