Cape Town Region: Property General Manager | Cape Town posted by J D Specialized Recruitment

About the Role

We are seeking an experienced Property General Manager to join our client’s premium short-term rental accommodation in Cape Town’s CBD. This is a unique opportunity to lead the on-site management of a landmark new building, setting the tone for the guest experience and owner relationships. The ideal candidate will have extensive experience in large residential or serviced apartment operations, commercial awareness, and the ability to manage investor relationships alongside operational discipline.

Key Responsibilities

• Full day-to-day general management of a premium serviced apartment building in Cape Town’s CBD
• Investor and owner partner relationship management, including onboarding new clients into the management portfolio
• Oversight of all short-term letting operations; reservations, guest check-ins/check-outs, platform management, and occupancy optimisation
• Leading and managing the on-site team: Concierge and Housekeeping staff
• Maintaining immaculate presentation standards across all units and communal spaces; pool deck, lobbies, and shared facilities
• Proactive maintenance coordination, ensuring every unit is guest-ready, every fault is logged and resolved promptly
• Monthly owner reporting — occupancy, revenue performance, maintenance activity, and expense tracking
• Guest and investor communication — handling enquiries, complaints, and feedback with professionalism and urgency
• Upholding brand standards and service philosophy across every touchpoint

Requirements

• Minimum 5 years’ experience in property management, serviced apartments, or short-term letting operations — large-scale or multi-unit experience is essential
• At least 3 years in a General Manager or senior management role with full operational accountability
• Demonstrated experience managing investor/owner client relationships and onboarding new clients into a management portfolio
• A genuine, non-negotiable eye for detail, from a scuff on a wall to a poorly made bed, this person notices everything
• Strong team leadership, comfortable managing concierge and housekeeping staff on-site daily
• Solid working knowledge of short-term letting platforms (Airbnb, Apply Below) and property management systems (NightsBridge, Opera, or similar)
• Financially literate, able to produce owner reports, manage budgets, and track revenue and occupancy KPIs
• Excellent communication skills, polished and confident with high-end investor clients as well as operational teams
• A proactive, solutions-first mindset, this role demands someone who runs toward problems, not away from them

Qualifications

None mentioned.

Salary & Benefits

Salary – On application (no specific amount mentioned)

Nationality

South African citizens only.