Job Description
About the Role
We are seeking an experienced Reservationist to join a well-established reservations office in Milnerton, Cape Town. This fast-paced role is ideal for a detail-orientated, guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy, efficiency, and warmth.
Key Responsibilities
• Handle reservations from enquiry to confirmation, including amendments and cancellations
• Respond professionally to client and agent enquiries via email and phone
• Capture bookings accurately and maintain detailed guest and agent records
• Generate quotes and confirmations, ensuring correct rates and inclusions
• Coordinate special requests, guest preferences, and operational notes
• Liaise with lodge teams and internal departments to ensure smooth booking flow
• Maintain high attention to detail in all documentation and communication
• Support reporting, filing, and general reservations administration
Requirements
Previous reservations experience within luxury hospitality, lodges, or hotels essential. Strong computer literacy and confidence using reservations systems and Microsoft Office required. Excellent written and verbal communication skills necessary. Highly organised, deadline-driven, and accurate under pressure expected. Strong customer service mindset and professional telephone etiquette required. Team player with a positive, solutions-driven attitude.
Qualifications
No qualifications specified in the original job description.
Salary & Benefits
R20,000 per month, with a small monthly incentive after 6 months (performance dependent).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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