Cape Town: Sales and FIT Consultant posted by Hire Resolve

Hire Resolve’s client is seeking an experienced Sales and FIT Consultant to join their team is Strand, Western Cape. The Sales and FIT Consultant will be responsible for sales consulting, customer satisfaction, communication, customer service, and consulting. The position is based in Strand, with the option for some work from home.

Responsibilities:

Sales & Customer Engagement

• Respond to inquiries from potential and existing clients (email, phone, online platforms)
• Convert leads into bookings by recommending suitable tour options
• Understand and match customers travel needs, interests, and fitness levels with appropriate adventure itineraries
• Upsell and cross-sell products (e.g., extra activities, upgraded accommodations)

FIT (Fully Independent Traveller) Consulting

• Design custom travel itineraries for independent travelers who are not part of a group tour
• Tailor routes, accommodations, transport, and experiences to client preferences
• Ensure all logistical arrangements are efficient and realistic

Customer Service & Satisfaction

• Provide exceptional support throughout the booking process and after-sale follow-up
• Manage changes, special requests, or issues that arise before or during the trip
• Maintain high client satisfaction through responsiveness and travel expertise

Administrative & Technical Duties

• Use CRM systems, Tourplan, WETU, and Office 365 tools (especially Excel) for quoting, booking, reporting, and itinerary creation
• Accurately update customer records and booking details
• Maintain familiarity with the companys tours and third-party suppliers

Product & Destination Knowledge

• Stay up-to-date on destinations, tours, and logistics in Southern and East Africa
• Advise clients with accurate, current information on travel conditions, visa requirements, health precautions, etc.
• Maintain knowledge of adventure activities and responsible tourism practices

Collaboration & Continuous Improvement

• Work closely with other team members to meet sales targets and ensure smooth operations
• Participate in product training, team meetings, and feedback loops
• Suggest improvements to itineraries, sales processes, or customer communications

Requirements:

• Sales Consulting, Consulting, and Communication skills
• Customer Satisfaction and Customer Service skills
• Ability to work in a fast-paced environment
• 2+ years experience in travel sales, preferably with adventure or overland travel.
• Excellent organizational and time management skills
• Strong problem-solving abilities
• Bachelor’s degree/Diploma in Business, Hospitality, or related field
• Familiarity with booking platforms and CRM tools and Tourplan and WETU.
• Excellent skills in Office 365, especially excel.

Contact Hire Resolve for your next career-changing move.

• Apply for this role today, contact Sonique Beetge at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV:  *****@*****.co.za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.