Menu Close

Cape Town: Sales Call Centre Agent posted by The Skills Mine

Job Description

About the Role

The Skills Mine is seeking a highly motivated Sales Call Centre Agent to join their team in Cape Town. As a key member of the sales team, you will be responsible for driving sales productivity and quality while providing exceptional customer service.

Key Responsibilities

  • Meet the set standards of sales productivity and quality to achieve set KPIs and financial targets.
  • Ability to multi-task, managing new, in-progress, and decisioned applications in a structured and focused manner.
  • Contacting and following up with customers to request additional documentation and information required for application completion and sales conversions.
  • Demonstrate a good understanding of company rules and policies.
  • Proactively engage with customers and provide timely feedback on submitted applications.
  • Accurately communicate both positive and negative application decisions with a strong focus on customer service.
  • Contribute positively to a collaborative team and working environment.
  • Ability to work within strict turnaround times while ensuring a superior customer experience.
  • Act as the primary point of contact for clients across all channels, handling calls and emails, resolving complaints, and processing applications efficiently and timeously.

Requirements

  • Matric qualification is required.
  • A minimum of 25 years experience in sales is required.
  • Banking services experience is advantageous.
  • Proven experience in outbound sales applications is essential.
  • Understanding of compliance and KYC principles is advantageous.
  • Proficiency in Microsoft Office, with strong Excel skills.

Qualifications

No specific qualifications are mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Banking Jobs in Western Cape

The Western Cape is home to a thriving banking industry, with a diverse range of roles available across various sectors. Typically, the job market in this field is characterized by strong demand for skilled professionals, particularly in areas such as financial analysis and risk management. Generally, banks and financial institutions in the region offer competitive salaries and benefits packages to attract top talent.

The salary range for banking positions in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may command salaries ranging from R500 000 to R800 000 per annum, while senior positions can fetch salaries between R1 million to R3 million or more. However, it’s essential to note that these are broad estimates and actual salaries may differ significantly depending on individual circumstances.

Common skills required for banking roles in the Western Cape include proficiency in financial software, analytical thinking, communication skills, and attention to detail. Additionally, knowledge of financial markets, regulatory requirements, and risk management techniques is highly valued. Often, candidates with a degree in economics, finance, or accounting are well-suited for these types of roles.

The banking industry in the Western Cape commonly employs professionals from various sectors, including financial services, technology, manufacturing, and business services. The region’s strong economy and growing financial sector have created a high demand for skilled bankers and financial specialists.

For those interested in pursuing a career in banking, it’s essential to consider opportunities for professional development and growth. Typically, banks offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Often, career progression paths may involve roles such as portfolio management, risk analysis, or business development, while senior positions can lead to executive-level appointments or entrepreneurship. By focusing on developing key skills and building a strong network, job seekers can increase their chances of success in this dynamic and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process


Get Job Alerts

Never miss a job! Get daily alerts matching your preferences.

📧 Why Subscribe?

  • Get notified instantly when new jobs match your criteria
  • No registration required - just your email
  • Daily digest of relevant opportunities
  • Free forever - never miss your dream job
  • Unsubscribe anytime with one click
We'll never share your email with anyone
Leave blank for all locations
We'll send you a daily summary of new matching jobs
🔒 Privacy Guaranteed
Your email is safe with us. We only send job alerts and never spam. Unsubscribe anytime with one click. No registration, no account required.


Jobseeker Tip

Apply early, keep your CV ready, and search using both job title and location. Example: Admin Johannesburg.

Interview tips

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area