South Africa: Learning & Development Manager | Luxury Private Game Reserve | Lb posted by Kendrick Recruitment

Learning & Development Manager | Luxury Private Game Reserve Remote / Split Role (50% Reserve | 50% Head Office – Johannesburg preferred) Salary: Negotiable (DOE) Kendrick Recruitment is currently seeking a passionate and strategic Learning & Development Manager for a leading luxury private game reserve. This is a unique opportunity for a people-focused professional who is driven by development, excellence, and purpose-led hospitality within a conservation-based environment. The successful candidate will play a key role in shaping and driving the learning culture across the organisation, ensuring continuous development, service excellence, and leadership growth across all departments. Key Responsibilities: Learning & Development Strategy Develop and implement the annual L&D strategy aligned with operational goals Conduct skills gap analyses and identify training needs across departments Design structured learning programmes for hospitality, leadership, compliance, and guest service excellence Promote a strong culture of continuous learning and professional development Training Delivery & Facilitation Facilitate inductions, workshops, training sessions, and development programmes Coordinate external facilitators and accredited training providers Oversee onboarding and orientation programmes for new employees Develop training materials, SOP guides, manuals, and learning resources Compliance & Skills Development Ensure compliance with labour legislation and skills development requirements Manage Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs) Maintain accurate training records and reporting systems Monitor training budgets and ensure cost-effective delivery of programmes Requirements: Degree in Human Resources, Learning & Development, Organisational Development, or related field Proven experience in L&D or Training within luxury hospitality or service-driven environments Facilitation experience essential; assessor/moderator qualifications advantageous Knowledge of SETA processes and South African skills development legislation advantageous Strong understanding of hospitality operations and service standards Computer literate (Microsoft Office and learning systems) Personal Attributes: Excellent facilitation and presentation skills Strong interpersonal and communication abilities Ability to coach and influence at all levels Highly organised with strong administrative capability Emotionally intelligent and culturally sensitive Passionate about people development and conservation-led hospitality Key Performance Indicators: Completion and implementation of annual training plans Improvement in service standards and guest feedback Compliance with statutory training requirements Successful onboarding completion rates Training participation and assessment outcomes Departmental satisfaction with training support This is a meaningful opportunity to shape the growth and development of a passionate hospitality team within a world-class conservation environment. If you do not hear from us within 7 working days, please consider your application unsuccessful.