Cape Town: Student Residence Manager posted by The Focus Group

Role Overview

The Student Residence Manager is responsible for the day-to-day operational management of a student accommodation facility. The role ensures a safe, well-maintained, and supportive living environment while managing occupancy, facilities, staff, stakeholders, and student well-being.

Key Responsibilities

Operational Management

• Oversee the daily operations of the student residence
• Develop, implement, and enforce residence rules, procedures, and policies
• Manage front-of-house operations and resident services
• Ensure the smooth running of accommodation facilities

Occupancy & Administration

• Manage occupancy reports, room allocations, transfers, and returning students
• Oversee room selection and allocation processes
• Maintain accurate records and administrative systems
• Compile daily, weekly, and monthly operational reports

Facilities & Asset Management

• Maintain asset registers for furniture, appliances, and equipment
• Conduct monthly stock takes and inspections
• Coordinate maintenance requests and monitor turnaround times
• Liaise daily with facilities management and external contractors

Health, Safety & Compliance

• Develop and implement health and safety plans
• Conduct regular room, apartment, and building inspections
• Ensure compliance with OHS and safety regulations
• Develop and implement emergency response plans

People & Stakeholder Management

• Supervise student staff and manage work schedules
• Maintain effective communication with students, parents, and stakeholders
• Handle resident enquiries, concerns, and escalations professionally
• Promote a positive student culture, wellness, and development

Service Providers & Support Functions

• Manage third-party service providers such as security, cleaning, pest control, hygiene, and access control
• Monitor parking facilities and access systems
• Liaise with IT providers regarding Wi-Fi and access systems
• Support marketing initiatives with the marketing function

Requirements

• Minimum 2 years experience as a Student Residence Manager (essential)
• Proven experience in student accommodation or residential living environments
• Strong leadership and interpersonal skills
• Excellent organizational, administrative, and reporting ability
• Experience managing diverse stakeholders and student populations
• Knowledge of health and safety and emergency response procedures
• Valid drivers license (preferred)