Centurion: Customer Relations Agent – Irene posted by Talent Evolution Ltd

Role Purpose The Customer Relations Agent is responsible for delivering exceptional customer service and ensuring efficient handling of client enquiries across various communication channels. The role focuses on maintaining service excellence, resolving customer queries, supporting internal departments, and contributing to overall customer satisfaction through professional communication and administrative support. Key Responsibilities Customer Service and Client Relations Provide professional and efficient service to clients in accordance with company standard operating procedures Handle internal and external customer enquiries and provide accurate feedback within required timeframes Assist clients with registration-related enquiries and general product information Respond to telephonic, CRM, and online enquiries relating to products, specials, availability, and pricing Ensure customer issues are resolved effectively and permanently where possible Maintain a professional and courteous approach in all client interactions Enquiry Management and Administration Log and track all customer enquiries received internally and externally Obtain relevant information from departments to resolve customer queries effectively Maintain accurate records and filing systems for customer-related documentation Prepare draft correspondence and provide general typing and administrative support Assist with reception duties when required Collaboration and Team Support Work closely with Sales and CRM teams to achieve common business objectives Provide support to internal departments where customer service assistance is required Contribute positively to team performance and service delivery standards Operational Support Be available to work after hours or weekends when operational requirements demand Ensure adherence to company procedures and service standards at all times Role Requirements Grade 12 qualification Previous customer service experience will be advantageous Excellent verbal and written communication skills in both English and Afrikaans Professional telephone etiquette and communication ability Strong interpersonal skills with the ability to engage with different personality types Ability to work independently as well as within a team environment Excellent organisational and administrative skills Strong computer literacy, including Microsoft Office applications Ability to multitask and perform effectively under pressure Ability to communicate clearly and listen effectively Professional, tactful, and customer-focused approach Valid drivers license Key Attributes Positive attitude Dedicated and dependable Friendly and hospitable demeanour Strong work ethic and commitment to customer satisfaction Should you not receive a response within 10 working days, please consider your application unsuccessful.