Eastern Cape: Guest Relations Officer posted by Wild Dreams Hospitality

About the Role

Wild Dreams Hospitality, home to the Big 5, is seeking a polished and guest-focused Guest Relations Officer to ensure every guest receives a warm, seamless, and memorable experience throughout their stay in our esteemed safari lodge.

Key Responsibilities

• Work with an assistant or Lodge Manager to provide support in the daily operations of a lodge
• Conduct housekeeping checks according to set standards
• Supervise restaurant’s functioning before and during meal times and support the service staff, ensuring company standards are met
• Ensure meal standards are adhered to before meals leave the kitchen
• Check guests in and out, and take care of guest requests during their stay
• Act on guest’s requests for additional services and supplies
• Liaise with senior lodge management to report anomalies, variances, and new ideas for improvements
• Assist with Stock Counts and Weekly and Monthly Reports

Requirements

• Hotel Management Diploma/Certificate or equivalent
• Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment
• English – Well Spoken and Presentable
• Customer Focused
• Computer literate on MS office (intermediate level Excel) knowledge of LIGHTSPEED, SAGE EVOLUTION, and PROTEL
• Good guest relations with knowledge of Hosting/Butler skills
• Driver’s Licence preferred
• Contributing to team success
• An eye for detail and good common sense
• Good knowledge of Food & Beverage Service, Housekeeping, and Front Office

Salary & Benefits

Salary details not specified