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Franschhoek: Spa & Guest Experiences Host

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Job Description

About the Role

As the Spa & Guest Experience Host in our Franschhoek spa, you will be responsible for leading the front-of-house operations, ensuring a seamless and professional guest journey. You will serve as the central coordination point between guests, therapists, and hotel operations, driving booking conversion, revenue performance, and administrative excellence.

Key Responsibilities

  • Greet and welcome guests in a warm and professional manner
  • Manage bookings, cash-ups, reports, and other relevant booking functions using our SPA Bookings system
  • Deliver accurate and timely information to guests regarding spa treatments, services, and hotel facilities
  • Coordinate with therapists and hotel operations to ensure seamless guest experiences
  • Drive booking conversion and revenue performance through excellent customer service and sales skills
  • Maintain a clean, safe, and welcoming environment for guests
  • Work collaboratively as part of the spa team to achieve operational excellence

Requirements

  • South African national
  • Beautifully groomed & professionally presentable
  • Confident in English language (Speak, Read & Write)
  • Demonstrated excellence in communication is paramount to this role
  • Formal, recognized qualification in SPA / Beauty / Skin Care or Cosmetology (CIDESCO / ITEC / CIBTAC / SAAHSP accredited certification)

Qualifications

  • At least 3 full years in a front of house role (reception / guest liaison) within a SPA (hotel / cruise ship / resort or lodge)
  • SPA Bookings system confident – you must be computer literate and able to navigate booking systems

Salary & Benefits

R13,000 Basic Salary per month (before any legal deductions or commission), 10% Commission earned on any treatments performed Or retail sold personally by you (excluding VAT)

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in Stellenbosch

In Stellenbosch, South Africa, the demand for administrative, clerical, and secretarial professionals remains steady, particularly in various industries such as financial services, technology, and manufacturing. Typically, these roles involve providing support to teams, managing day-to-day operations, and ensuring smooth workflow. Generally, a good understanding of office administration is essential for success in this field.

When it comes to salary expectations, the range can vary widely depending on factors like experience, company size, and industry sector. Commonly, salaries for administrative roles in Stellenbosch typically fall within the R200 000 – R400 000 per annum range, although these figures are not set in stone. Experience, qualifications, and specific industry needs can significantly impact actual salary figures, so it’s essential to research market rates for your chosen sector.

Common skills required for administrative roles include proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, data entry, and basic bookkeeping. Typically, a strong foundation in English language skills is also essential, as well as the ability to work independently and as part of a team.

Various industries commonly employ administrative professionals, including financial services sector, technology industry, manufacturing sector, and more. In these sectors, admin assistants often provide critical support to teams, ensuring timely completion of tasks and projects.

For career development, there are several opportunities for growth within the field. Typically, experienced administrators can progress into supervisory or management roles, taking on additional responsibilities such as team leadership and budgeting. Many administrative professionals also choose to pursue further education and training in areas like business administration, human resources, or digital literacy.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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