Job Description
About the Role
The Fraud Manager – Banking role at Energy at Work Projects is a critical position that requires exceptional leadership and expertise in managing fraud-related incidents and alerts. The successful candidate will be responsible for leading a team of Fraud Specialists, monitoring performance, and ensuring timely detection and resolution of suspicious activities.
Key Responsibilities
- Lead, supervise, and support a team of Fraud Specialists in the effective management of fraud-related incidents and alerts.
- Monitor team performance against agreed service levels, productivity, and quality standards.
- Ensure timely detection, investigation, escalation, and resolution of suspicious and fraudulent activities.
- Review fraud monitoring alerts and ensure appropriate action is taken to mitigate risk and minimise financial losses.
- Provide coaching, mentoring, and ongoing development to team members to improve capability and performance.
- Manage escalations and complex fraud cases requiring leadership intervention.
- Support workforce planning, scheduling, and resource allocation within the team.
Requirements
- Good product knowledge of various banking products and services.
- Minimum of 3 to 5 years’ experience within a Fraud Risk environment, preferably within a Call Centre or Banking Operations environment.
- Previous team leadership or supervisory experience within a fraud operations environment will be advantageous.
- Experience in fraud monitoring systems, investigations, and risk mitigation processes.
Qualifications
- Matric / Grade 12
Note: The qualifications section is left blank as the original job description does not mention any specific degree requirements.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Banking Jobs in Gauteng
The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.
When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.
The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.
Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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