Job Description
Offer a personalised booking service for all bookings whether directly or in back-up role.
Responding to trade enquiries efficiently and timeously.
Communication with clients, offering quick turnaround times and a professional service.
Responding to all product queries or concerns relating to bookings.
Providing availability and costs / quotes for bookings.
Making reservations using TourPlan / TMIS.
Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
Providing lodge information and relating documentation to clients where appropriate – WETU itineraries / pre-tour & departure information.
Managing yield to ensure that we maximise occupancy and the rate achieved.
Convert sales by offering excellent response times, providing alternative dates / products, offering approved discounts where budget is a constraint.
Gain knowledge of all products so you can add value to clients.
Standby and emergency duty will be on a rotational basis including after hours.
Requirements:
Matric Certificate.
Tertiary certificate in travel related field desirable.
At least 3-5 years relevant experience in a similar environment.
Fluent in speaking and writing in the English language.
Ability to adapt to a dynamic work environment and support different teams when needed.
Ability to work fast and accurately.
Service and detail orientated.
Shows empathy, care and understanding when dealing with clients.
Good interpersonal skills.
Willingness/ability to share information.
Ability to multitask and work under pressure.
Sales driven.
IT savvy.
Be driven by self-motivation and the company values.
Self-starter with a natural curiosity about travel, strong desire to learn.
TourPlan system knowledge
Local and international travel industry (inbound market) experience
Product knowledge: Botswana, Namibia and South Africa.
How to Apply
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About Retail Management Jobs in Gauteng
In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.
Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.
Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.
Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.
Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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