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Gordon’s Bay: Receptionist (Hotel) – Gordon's Bay posted by Phoenix Recruitment

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Job Description

Hotel in Gordon’s Bay is looking for an experienced Receptionist. The suitable candidate will represent the hotel to guests at every stage of their stay. This role includes welcoming guests, managing reservations , handling check-in / check-out procedures, accommodating special requests and ensuring an exceptional guest experience , act as an ambassador for the Front Office and the hotel, both on and off duty. Duties: Provide a warm, professional welcome and ensure guests enjoy a memorable stay. Manage check-in, check-out, room assignments and key handling according to standards. Handle guest inquiries, requests and complaints with professionalism and discretion. Maintain guest confidentiality and ensure VIP guest recognition. Ensure guest history, arrivals, and special requests are accurately recorded in the system. Liaise with Housekeeping and other departments to ensure rooms are prepared as required. Adhere to financial and audit procedures, including accurate cash-ups and reporting. Promote hotel services, facilities and events; actively up-sell rooms and outlets. Attend daily briefings, share guest feedback and report issues to supervisors. Ensure work areas, records and systems (Opera PMS) are properly maintained. Maintain professional appearance, punctuality and adherence to grooming standards. Comply with all health, safety, fire and hygiene regulations as well as company policies. Attend training and departmental meetings as required. Remain flexible to support other areas of the business when needed. Requirements: Grade 12 A formal qualification will be an advantage At least 2 years’ experience in Front Office in a 4 / 5* Hotel environment Excellent verbal and written communication skills. Strong customer service orientation with a professional telephone manner. Ability to adapt to different guest needs with patience, tact and problem-solving skills. Ability to multitask and remain calm under pressure. Computer literacy: Opera PMS experience is an advantage. Accuracy, attention to detail, and a methodical approach to tasks. Friendly, polite, reliable, and trustworthy. High standard of professionalism, confidentiality, and integrity. Flexible attitude toward work and willingness to assist in other areas when required.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Cape Town Region

The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.

In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.

Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.

The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.

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Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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