Hermanus: Assistant Lodge Manager | Luxury Private Nature Reserve | Hermanus | Ls posted by HotelJobs

? Assistant Lodge Manager | Luxury Private Nature Reserve | Hermanus ? Kendrick Recruitment is currently seeking an experienced and dynamic Assistant Lodge Manager for a prestigious Luxury Private Nature Reserve in Hermanus. The ideal candidate will have a strong leadership presence, excellent guest relations skills, and the ability to manage daily lodge operations while delivering a world-class hospitality experience. ? Key Responsibilities ? Deliver outstanding guest service and ensure consistent guest satisfaction ? Handle and resolve guest complaints promptly and professionally ? Manage concierge services and special guest requests ? Personally welcome guests, oversee check-in/check-out procedures ? Supervise daily lodge operations, ensuring seamless execution ? Conduct staff performance evaluations and lead ongoing training initiatives ? Foster a positive and motivated team environment ? Oversee fine dining service and uphold food & beverage quality standards ? Coordinate food presentation, dietary requirements, and kitchen communication ? Execute on-the-job training and mentorship of service staff ? Conduct daily walk-throughs and ensure all lodge/public areas meet 5-star standards ? Manage inventory, procurement, and departmental stock controls ? Implement SOPs and ensure compliance ? Coordinate with maintenance for facility repairs and upkeep ? Drive sustainable practices within the lodge environment ? Build guest relationships to drive repeat business and personalised service ? Collect, analyse, and respond to guest feedback to improve offerings ? Plan and oversee guest activities and events, including logistics Conduct compliance inspections to maintain 5-star excellence ? Contribute to strategic development and long-term lodge improvement plans ? Implement creative initiatives to enhance guest experiences Manage staff disciplinary procedures in line with company policy Requirements ? Proven hospitality experience in a similar luxury lodge or high-end property ? Strong organisational, problem-solving, and leadership skills ? Excellent communication and interpersonal abilities High attention to detail with a guest-centric mindset ? Flexible to work varying hours, including weekends and holidays ? Ability to manage multiple departments and delegate tasks effectively ? Package & Benefits Salary: R22,000 R27,000 DOE (Live Out) ? Annual performance bonus ? Medical aid contribution: R250 per person to a medical aid of your choice ? Provident Fund: 10% total contribution (5% company, 5% employee) ? Includes group life, disability, funeral cover, and retirement savings ? Location: Hermanus, Western Cape This is an outstanding opportunity for a passionate hospitality professional to step into a leadership role at a luxury private nature reserve, ensuring operational excellence and unforgettable guest experiences ?.