Johannesburg: Area Manager – JHB North

March 5, 2026 Jobs in Central Johannesburg

Job Description

About the Role

The Area Manager – JHB North will be responsible for providing security advice to clients, conducting threat and risk assessments, and reporting on findings. This role also involves building and maintaining professional client relationships, managing manpower and equipment, and ensuring compliance with company policies and procedures.

Key Responsibilities

Conducting threat and risk assessments and reporting on findings
Managing client relationships and providing security advice
Managing manpower and rostering
Maintaining equipment and resolving any issues that arise
Handling client complaints and ensuring issues are resolved promptly
Ensuring contractual requirements are met at all times
Managing incidents and investigations
Initiating and chairing disciplinary hearings
Ensuring compliance with the company’s disciplinary code
Managing health and safety in the workplace
Resolving security officer problems reported by clients
Completing daily, weekly, and monthly reports as required
Assisting with shift changes as a standby manager
Attending meetings and taking calls to assist with matters of urgency

Requirements

PSIRA certification Grade A
Grade 12 or equivalent qualification
Firearm competency and a valid regulation 21 certificate (advantageous)
Relevant experience in a managerial or similar position
Knowledge of methods and techniques of risk management, business impact analysis, counter measures, and contingency arrangements
Knowledge of tools or systems that provide access security control
Minimum of 2 years experience in Retail, VIP, and Data Centre Management

Qualifications

None specified

Salary & Benefits

Not specified

Preferred Qualifications/Attributes/Skills

PSIRA certification Grade A
Firearm competency and a valid regulation 21 certificate (advantageous)
Relevant experience in a managerial or similar position
Knowledge of methods and techniques of risk management, business impact analysis, counter measures, and contingency arrangements
Knowledge of tools or systems that provide access security control
Minimum of 2 years experience in Retail, VIP, and Data Centre Management
Confidence in dealing with the public
Bilingual (English and any other South African Language)
Ability to work under pressure
First aid and fire-fighting training (advantageous)
Excellent written and verbal communication skills
Computer literate and knowledge of MS office
Willingness to undergo polygraph test
Clean disciplinary, criminal, and credit record
Own reliable transport and driver’s license (code 08)

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How to Apply

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About Customer service / support Jobs in Gauteng

The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.

Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.

Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.

In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.

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For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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