Johannesburg: IT Service Delivery – Infrastructure posted by Be Different Recruitment

March 11, 2026 Jobs in Central Johannesburg

Be Different Recruitment

Gauteng

Other IT/Computer

Job Description

About the Role

We are seeking an experienced IT Service Delivery Manager to join our team in Johannesburg, responsible for ensuring the reliable and secure delivery of infrastructure services that align with business needs.

Key Responsibilities

Ensures that all infrastructure-related services, including networks, servers, storage, cloud environments and enterprise systems, are reliable, secure, and aligned with business needs
Involves vendor management, stakeholder engagement, service-level compliance, and strategic IT planning to drive operational excellence
Oversees the day-to-day operations of IT infrastructure services, ensuring optimal performance and availability.
Ensures adherence to Service Level Agreements (SLAs) and (OLAs) and industry best practices
Updates and implements SLAs and OLAs where they are insufficient or missing
Leads incident, problem and change management related to infrastructure services when assigned
Works with Head of Infrastructure and business stakeholders to ensure infrastructure services align with organizational goals
Manages contracts and relationships with third-party service providers, ensuring quality service delivery
Negotiates vendor agreements and ensures compliance with cost-effective procurement strategies alongside Deputy CEO and Head of Infrastructure
Ensures transparent communication of IT service-related updates and improvements

Requirements

Matric (essential)
Degree in Information Technology (advantageous)
IT Security and Infrastructure experience
Formal qualifications in ITIL or ITSM
A+, N+, Security related certification
Knowledge of ITIL frameworks, service management principles and industry best practices
Proven experience as a Service Delivery Manager, preferably a minimum of 5 years

Qualifications

Formal qualifications in ITIL or ITSM are required.

Salary & Benefits

Salary details will be discussed during the interview process.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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