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Johannesburg: Manager: Channel (Counters)

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Job Description

About the Role

The Manager: Channel (Counters) role is a strategic, commercially driven position that shapes the future of last-mile logistics by building and optimising a high-impact counter network. This leader will thrive on performance, scale, and customer experience, driving coverage, throughput, service quality, and contribution margins across retail, agent, and kiosk environments.

Key Responsibilities

  • Develop and execute the counter channel strategy, including partner mix, coverage targets, and pricing models
  • Identify, vet, and onboard high-quality partners aligned to operational and commercial objectives
  • Negotiate and manage commercial agreements, including SLAs, commissions, and incentives
  • Drive operational excellence through SOPs, performance frameworks, and compliance controls
  • Monitor and improve KPIs such as transaction volumes, service levels, cost per transaction, and margin contribution
  • Lead performance reviews, audits, and continuous improvement initiatives across the network
  • Own customer experience at counters, reducing wait times and improving accuracy and satisfaction
  • Build strong, trust-based relationships with partners and manage escalations effectively
  • Enable partners through systems, tools, training, and integration support
  • Leverage analytics and reporting to optimise network performance and inform strategic decisions

Requirements

  • Bachelor’s degree in Supply Chain, Logistics, Business, or a related field
  • 5–7 years’ experience in logistics, last-mile, retail operations, or channel management
  • Proven experience in partner/vendor management and commercial negotiations
  • Strong understanding of cost-to-serve, pricing models, and margin management
  • Experience with POS systems, scanning technology, and basic system integrations
  • Knowledge of cash handling, reconciliation, and risk control practices

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

Salary details are not specified in the original job description.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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