Johannesburg: Medical Receptionist – Midstream

About the Role

Our client is looking for a Medical Receptionist to assist in establishing their practice in Midstream, Johannesburg. The ideal candidate will be responsible for providing exceptional front office support to ensure the smooth operation of the medical practice.

Key Responsibilities

• Answer all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Maintain the issue logbook for all messages and matters that arise on a daily basis.
• Assist with phone, email or sms patients with feedback from doctor regarding messages left.
• Manage the diary – booking patient appointments, communicate billing policy to all new patients.
• Prepare all files for following day’s appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Contact other doctors to obtain notes and referral letters if needed for a patient’s visit.
• Obtain patient results and related correspondence (lab results, radiology etc).
• Ensure patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.
• Provide quotations for all patient procedures.
• Prepare the theatre list bookings and pre-authorisations.
• Arrange the Anaesthetist and Assistant for surgeries.
• Keep track of clinical notes captured on patient files post-surgery.
• Keep track of Assistant fees and payments made to them.
• Keep track of cases where the doctor has assisted in surgeries.
• Assist with doctors’ reports, thank you letters (where necessary).
• Keep track of pharmacy accounts and stock per Doctor.
• Bill patients accordingly and collect payment where necessary.
• Accept money (cash or card) write receipts.
• Allocate patient payments.
• Ensure all theatre billings have been completed by the doctor within 48 hours.
• Liaise with the Bureau on patient related queries and assist with debt collection.
• Process month end accounts.
• Provide daily banking to the doctor.
• Maintain Petty Cash.
• Maintain attendance register.
• Schedule all admin related appointments with the doctor and various service providers.
• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Order stock from various places: pharmacies, stationers etc
• Support of various marketing initiatives.
• Assist the doctor with all office admin related tasks.
• Maintain the CPD register.

Requirements

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic computer skills and proficiency in Microsoft Office.
• Previous experience in a medical reception or front office role is an advantage.

Qualifications

• No specific qualifications are required for this position. However, a strong foundation in administration and customer service is essential.

Salary & Benefits

• Competitive salary will be discussed during the interview process.

Note: The original job description did not mention salary, benefits, or specific requirements, so these sections were left blank as per the instructions.