Job Description
About the Role
United Business Solutions is seeking an experienced and highly capable National Technical Manager to lead our Office Automation, Photocopier and Managed Print Division on a national level. This senior leadership role will oversee the service desk, manage technical teams across the country, and ensure consistent delivery of high-quality technical support and service excellence to our national client base.
Key Responsibilities
- Establish and maintain clear technical service standards and operating procedures
- Drive consistency, accountability and high performance across the technical division
- Provide leadership, direction and support to regional technical teams and service management structures
- Oversee the daily operation and performance of the national service desk
- Improve turnaround times, communication standards and ticket resolution processes
- Monitor service desk efficiency and ensure effective coordination between support staff and field technicians
- Manage the performance of field service teams responsible for photocopiers, printers, MFPs and managed print environments
- Identify recurring service issues and implement corrective actions to improve operational performance
- Take ownership of major technical escalations and service-related client concerns
- Develop and maintain accurate reporting on technical performance and service delivery
Requirements
- Proven experience in a senior technical management position within the Office Automation, Photocopier, Printer or Managed Print Services industry
- Demonstrated experience managing multi-regional or national technical teams
- Strong understanding of service desk management , field service operations and SLA-driven service environments
- Sound technical knowledge of photocopiers, printers, multifunction devices and managed print solutions
Qualifications
- Valid drivers licence
Salary & Benefits
- Competitive salary to be discussed during the interview process
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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