Job Description
About the Role
Our client is a respected technology-driven organisation focused on delivering secure, reliable, and high-performing infrastructure services. As a NOC Engineer, you will be responsible for monitoring, maintaining, and supporting their network and compute environment, ensuring uninterrupted availability of systems and services.
Key Responsibilities
- Monitor network devices, servers, applications, and compute infrastructure using tools such as Site24x7, Zabbix, and SolarWinds.
- Respond to alerts, troubleshoot incidents, and escalate issues according to SLA and escalation procedures.
- Document incidents, service requests, and resolutions using Jira Service Desk.
- Perform routine system maintenance, health checks, and security compliance tasks.
- Conduct root-cause analysis and implement preventative and corrective actions.
- Manage OS and third-party software patching across data centres and client devices.
- Ensure backups run successfully and adhere to company retention policies.
- Install, configure, and maintain routers, switches, firewalls, and associated software.
- Manage ticket queues with timely communication and resolution.
- Collaborate with Tier 2, Tier 3, and external vendors to resolve complex technical issues.
- Support change management activities including upgrades, improvements, and maintenance.
- Monitor vulnerabilities and suspicious activity to ensure network health.
- Provide phone, email, and ticket-based support within SLA targets.
- Participate in the after-hours on-call rotation for critical incident response.
Requirements
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- 57 years of experience in a NOC, IT operations, or network support role.
- Experience with Jira Service Desk or similar ITSM platforms.
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP).
- Knowledge of IP addressing and subnetting.
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- Salary information not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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