Job Description
About the Role
We are a technology consulting firm seeking an experienced Product / Service Designer to join a high-profile banking modernisation programme. This role will work closely with the Design Lead and cross-functional programme teams to help build and mature the experience design capability, extend adoption of design practices across business and technology teams, and embed reusable customer experience (CX) journeys that inform and guide the broader modernisation initiative.
Key Responsibilities
- Support the Design Lead in building, maturing, and scaling the experience design capability
- Extend the adoption of experience design practices across relevant business lines and technology teams
- Develop reusable CX journeys and service blueprints to inform and guide the modernisation programme
- Ensure alignment between:
- Client experience aspirations
- The experience design framework
- Underlying technology and architecture decisions
- Map the end-to-end service ecosystem across the full client lifecycle to:
- Identify opportunities for simplification
- Improve integration across touchpoints
- Enable client value creation
- Translate design insights into a strategic roadmap, ensuring alignment across programme streams
- Support prioritisation by ensuring experience insights inform delivery initiatives and sequencing
- Facilitate collaborative working sessions with business and technology stakeholders to explore service challenges and opportunities
- Communicate experience insights clearly and credibly to programme teams and senior stakeholders
Requirements
- 8+ years of experience operating within enterprise scale digital, platform, or transformation programmes
- Proven experience designing and mapping end-to-end service journeys, including:
- Journey maps
- Service blueprints
- Ecosystem views
- Strong understanding of client-centric design approaches, with the ability to work effectively alongside:
- Product teams
- Technology teams
- Business and operational stakeholders
- Experience working in cross-functional, complex programme environments
- Strong facilitation and collaboration skills, including running design and discovery workshops
- Excellent communication and stakeholder engagement skills, with the ability to clearly explain:
- Experience insights
- Design artefacts
- Strategic implications
- Experience producing design artefacts that support programme alignment and decision-making
Qualifications
- Relevant qualification in Design/IT/etc.
- Professional certifications in User Experience or Service Design are advantageous
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Follow up your job application with a polite email if you haven't heard back within a week.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town: Logistics Manager posted by Hire Resolve
Hire Resolve's client is seeking an experienced and highly organized Logistics Manager to join their team in the agriculture industry.…
View JobPinetown: Junior Setter posted by Hire Resolve
A leading packaging manufacturing company is seeking a Junior Setter to join their team. Responsibilities:Assist with setting up and adjusting…
View JobMidrand: Back-End Developer (Senior) 2323 posted by Opensource
Key ResponsibilitiesData Pipeline ManagementMaintain and optimise incoming data pipelines integrating with the MDBB SAP SystemEnsure data accuracy,...
View JobParow: Mechanical Engineer/Application Engineer posted by Hire Resolve
An established air systems engineering company specializing in large-scale turnkey projects is looking for a motivated Mechanical Engineer/Applications...
View JobCape Town: Planner posted by Hire Resolve
Hire Resolve's client is a leading food manufacturing company based in the Western Cape, dedicated to the production and distribution…
View JobPinetown: Junior Setter posted by Hire Resolve
A leading packaging manufacturing company is seeking a Junior Setter to join their team. Responsibilities:Assist with setting up and adjusting…
View Job
Browse Employers
Job Alerts