Job Description
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.
As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.
Responsibilities:
Team Leadership
- Provide strong leadership and mentorship to a team of sales representatives.
- Set performance expectations and objectives for team.
- Conduct team meetings communicating goals, strategies and updates.
- Motivate and inspire team to meet and exceed sales targets.
Sales Performance
- Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
- Provide constructive feedback, coaching and training to improve performance.
- Develop and implement strategies to maximise sales and conversion rates.
- Identify areas for improvement and implement corrective actions needed.
Reporting and Analytics:
- Maintain accurate and up to date records of team performance and individual metrics.
- Analyse data and trends to make informed decisions and adjustments to sales strategies.
Compliance:
- Ensure that the team adheres to company policies, industry regulations and quality standards.
- Conduct QA checks ensuring service quality.
You will need:
- 2+ years experience as a Team Leader on a sales/outbound campaign
- Good career track record
- Excellent written and verbal communication
- Proven track record in meeting sales targets
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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