Johannesburg: Senior Operations Manager posted by Hire Resolve

March 10, 2026 Jobs in Central Johannesburg

Hire Resolve

Gauteng

Other Clearing and Forwarding

Job Description

About the Role

Hire Resolve, a leading logistics company in Gauteng, is seeking an experienced Senior Operations Manager to join their team. The successful candidate will be responsible for ensuring the smooth operation of our logistics services, providing exceptional client experience, and driving business growth.

Key Responsibilities

Ensure that the team complies with designated system processes in terms of file registration and updates of event statuses, including the monitoring of shipments, obtaining marine insurance cover where required, and liaising with airlines, warehouses, and transporters to expedite shipments in accordance with agreed client SOPs.
Assist the team to determine the best routing requirements for the import or export of shipments to ensure the most effective transit times are achieved. Arrange and coordinate collections via approved third-party subcontractors.
Assist the team in liaising with relevant entities to collect cargo and origination information, buying and selling rates from relevant offices, and finalize, agree, and arrange the shipping method with the client and international offices.
Facilitate a responsive turnaround time.
Interact with clients to keep them informed by notifying them of shipments and provide general assistance to Controllers in respect of updating Event Controls and capturing data in Cargo-wise.
Assist in the timeous and efficient closeout related to shipments by effective management of WIPs and accruals.
Provide general administrative support and backup to the team in ensuring client requirements are met.
Establish and develop strongly valued relationships with all carriers, agents, and clients with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.
Ensure that all activities in the area of responsibility are compliant with company-specific regulations.
Ensure that all applicable accruals for the shipment are captured in the month that revenue is recognized for the shipment.
Ensure that accurate shipment events are captured on the system daily.
Process and follow up on estimate requests for existing client base linked to their NCR.
Coordinate and control the team.
Ensuring that all invoices from service providers are requested and received on time for the files to be invoiced within 48 hours after being released from customs.
Ensure that the team interacts with clients as per the defined client retention strategy and provides visible support and information in response to enquiries and queries pertaining to shipment movement, customs queries, updating and submission of client tracking, status reports, and KPIs.
Lead the team through coaching, developing, and motivating subordinates including follow-up of team and individual performance against targets and objectives aligned with overall company strategy.

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Requirements

NCFF (NQF 3/4), FIATA / Logistics or Commerce diploma
Logistics or similar Degree
Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements
A minimum of 10-15 years of Forwarding and Clearing experience is required with good knowledge of Logistics/Supply Chain processes
Minimum of 5 years in a similar management role
Financial P&L experience
Cargo-wise 1
Microsoft Office – Outlook, Excel

Qualifications

None mentioned.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Clearing and Forwarding Jobs in Gauteng

The clearing and forwarding industry in Gauteng, South Africa is a significant sector that involves the transportation and logistics of goods, often involving complex supply chain management. Generally, this field operates within a diverse range of industries, including but not limited to the manufacturing sector, where products are transported from suppliers to customers, and the technology industry, where equipment is shipped internationally.

Typically, salaries for clearing and forwarding professionals in Gauteng fall within broad ranges, often between R400 000 to R800 000 per annum. However, it’s essential to note that actual salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, a seasoned professional with extensive experience may earn significantly more than someone just starting their career in this field.

Common skills required for clearing and forwarding roles include strong communication and problem-solving abilities, a good understanding of logistics and transportation regulations, and proficiency in shipping software and technology platforms. Typically, candidates with degrees or diplomas in business management, supply chain management, or logistics are well-suited for these types of positions. Often, experience working within the industry is also highly valued by employers.

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The clearing and forwarding industry commonly employs professionals from a variety of sectors, including manufacturing, technology, and e-commerce. These roles often involve coordinating international shipments, managing warehouse operations, and ensuring compliance with regulatory requirements. In terms of career development, there are opportunities for advancement to management or senior leadership positions within the industry, as well as the chance to specialize in specific areas such as customs brokerage or freight forwarding.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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