Margate: Service Advisor posted by Hire Resolve

March 10, 2026 Jobs in Kwazulu-Natal

Hire Resolve

Kwazulu-Natal

Customer Service

Job Description

Hire Resolve are looking for a Service Advisor for their client. The Service Advisor is responsible for assisting customers with their vehicle service needs and ensuring a positive experience throughout the service process. The Service Advisor acts as the primary point of contact for customers, providing them with information on service options, pricing, and timelines, as well as coordinating service appointments and overseeing the progress of service work. The Service Advisor must possess excellent customer service skills, strong communication abilities, and a thorough understanding of automotive service processes.

Key Responsibilities:

Greet customers and inquire about their service needs
Provide detailed explanations of recommended services, pricing, and timelines
Answer customer questions and address concerns
Schedule service appointments and ensure timely completion of work
Communicate with technicians to relay customer requests and monitor service progress
Maintain accurate and up-to-date records of customer interactions and service transactions
Follow up with customers after service to ensure satisfaction and address any additional needs

Requirements:

Diploma or equivalent
Previous experience in customer service, preferably in the automotive industry
Strong communication and interpersonal skills
Knowledge of automotive service processes and procedures
Ability to multitask and prioritize in a fast-paced environment
Proficiency in computer systems and software applications
Valid driver’s license

Benefits:

Salary: negotiable

Contact Hire Resolve for your next career-changing move.

Salary: negotiable.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann, or Thomas Stacey at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: .za

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We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

How to Apply

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About Customer Service Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the customer service industry is a significant sector, particularly in industries such as technology, financial services, and manufacturing. Typically, these roles involve providing support to customers via phone, email, or in-person, with a focus on resolving issues and improving overall customer experience.

Generally, salaries for customer service positions in Kwazulu-Natal can range from R200 000 to R400 000 per annum, depending on factors such as the company size, industry sector, and individual experience. However, it’s essential to note that these figures are broad estimates and may vary significantly. For example, a customer service representative working for a large multinational like Google or Microsoft may earn on the higher end of this range, while someone in a smaller local business may earn at the lower end.

Common skills required for customer service roles in Kwazulu-Natal typically include excellent communication and problem-solving abilities, as well as strong attention to detail and adaptability. Typically, customer service professionals need to be empathetic, patient, and proactive in resolving issues. They also require a good understanding of industry-specific products or services and the ability to provide accurate information to customers.

The financial services sector, technology industry, and manufacturing sector are common industries that employ customer service roles in Kwazulu-Natal. In these sectors, customer service representatives play a critical role in supporting clients, resolving issues, and driving sales growth.

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For those interested in pursuing a career in customer service, there are various development opportunities available. Typically, career progression paths involve moving into more senior roles, such as team lead or supervisor, where individuals can develop leadership skills and take on additional responsibilities. Many companies also offer training programs and internal promotions to support employee growth and development.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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