Midrand: CSP/MSP Product Manager – Telecoms posted by Recruit-It

• Lead the productization of telecommunications and technology services across the organization.
• Translate business capabilities and technical solutions into structured, market-ready products and services.
• Define product vision, roadmap, positioning, and go-to-market strategies.
• Identify opportunities to standardize, package, and commercialize existing business capabilities.
• Develop and maintain product catalogues, service definitions, pricing structures, and commercial frameworks.
• Ensure products align with market demand, customer requirements, and company strategy.
• Drive continuous product enhancement and E2E product lifecycle management.
• Own all product collateral, Technical and commercial, both internally and externally

 
Stakeholder engagement and cross-functional collaboration:

• Engage extensively with internal stakeholders across Sales, Technical and Engineering, Operations, Finance, Marketing, Procurement, Vendor Management, and Executive Leadership.
• Facilitate collaboration between business units to ensure successful product development and delivery.
• Act as the central coordination point between commercial and technical teams.
• Gather and consolidate stakeholder input to shape product requirements and priorities.
• Present product strategies, updates, and business cases to leadership teams.

 
Commercial and market management:

• Conduct market analysis, competitor benchmarking, and customer research.
• Develop business cases and financial models for new products and enhancements.
• Define pricing strategies and profitability targets.
• Support sales enablement through product training, documentation, and solution positioning.
• Assist with customer proposals, tenders, and strategic opportunities.
• Monitor product performance, revenue growth, and customer adoption.

 
Product delivery and operational alignment:

• Work closely with engineering and operational teams to ensure products are deliverable and supportable.
• Ensure operational readiness for new product launches.
• Coordinate product launch activities across departments.
• Define product processes, service standards, and operational requirements.
• Support escalation management and continuous service improvement initiatives.
• Ensure CRM, BSS and OSS integration is complete prior to product launches

 
Vendor and partner management:

• Engage with vendors, carriers, and technology partners to support product development and delivery.
• Evaluate new technologies and partnerships that support business growth.
• Negotiate product-related commercial and operational requirements where applicable.

 
Experience and Qualifications:

• Bachelor’s degree in Business, Telecommunications, Information Technology, Engineering, or related field.
• 7+ years’ experience in telecommunications, ICT, or technology product management.
• Experience in productization and commercialisation of technology services.
• Strong understanding of telecom and connectivity solutions.
• Proven stakeholder engagement and cross-functional coordination experience.

 
Technical Knowledge:

• Wireless connectivity services – fixed wireless access
• Private 5G/LTE technologies
• 5G/LTE and mobile technologies
• WIFI technologies
• SD-WAN and networking
• Enterprise telecommunications environments

 
Key Skills and Competencies:

• Product management and productization
• Commercial acumen
• Strategic planning
• Stakeholder engagement and relationship management
• Strong communication and presentation skills
• Financial and analytical capability
• Project coordination
• Problem-solving and decision-making
• Ability to work across technical and non-technical teams

 
Key Performance Indicators (KPIs):

• Product standardisation and scalability
• Successful product launches and adoption
• Revenue and margin growth
• Product profitability
• Time-to-market improvements
• Stakeholder satisfaction and alignment
• Operational efficiency improvements