Job Description
About the Role
We are seeking a highly skilled and experienced Senior IT Support Technician to join our team at I Grow Wealth Investments in Midrand. As a key member of our IT support infrastructure, you will be responsible for providing top-notch technical support to our staff, managing user account lifecycle, and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Manage user account lifecycle across Google Workspace, Microsoft 365, company-specific platforms (CRM, internal tools), and maintain up-to-date records of users, groups, permissions, and platform roles.
- Implement system access protocols and suggest improvements for better control and compliance.
- Set up laptops, workstations, and peripheral devices for new and existing staff.
- Install and configure operating systems and company-approved software.
- Diagnose and resolve hardware and software issues.
- Schedule and execute routine software updates and preventative maintenance.
- Perform minor hardware repairs and coordinate equipment orders (with sign-off).
- Provide technical support to staff both in-office and remotely.
- Respond to IT support requests using the company’s ticketing system.
- Document support issues and resolutions for future reference and training.
Requirements
- Matric.
- Minimum 1-2 years relevant experience.
- CompTIA A+ Certification.
- CompTIA Network+.
- Google IT Support Professional Certificate.
- MTCNA (Mikrotik Certified Network Associate).
- 3CX Basic Certification.
- Strong understanding of computer hardware, software, and operating systems.
- Familiarity with networking basics (IP, DNS, DHCP).
- Remote user support troubleshooting.
- Basic cybersecurity knowledge.
- Strong communication and interpersonal skills.
- Organised, solution-oriented mindset.
- Ability to prioritise and multitask in a fast-paced environment.
- Eagerness to learn and upskill.
- Attention to detail.
- Exposure to server administration and cloud systems.
- Basic scripting (PowerShell or Bash – optional).
- Ticketing system or ITSM platform experience (e.g. Zoho Desk, Freshservice).
Qualifications
None mentioned.
Salary & Benefits
Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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