Midrand: Senior IT Support Technician posted by I Grow Wealth Investments

• Matric.
• Minimum 1-2 years relevant experience.
• CompTIA A+ Certification.
• CompTIA Network+.
• Google IT Support Professional Certificate.
• MTCNA (Mikrotik Certified Network Associate).
• 3CX Basic Certification.
• Strong understanding of computer hardware, software, and operating systems.
• Familiarity with networking basics (IP, DNS, DHCP).
• Remote user support troubleshooting.
• Basic cybersecurity knowledge.
• Strong communication and interpersonal skills.
• Organised, solution- oriented mindset.
• Ability to prioritise and multitask in a fast-paced enviroment.
• Eagerness to learn and upskill.
• Attention to detail.
• Exposure to server administration and cloud systems.
• Basic scripting (PowerShell or Bash-optional).
• Ticketing system or ITSM platform experience (eg. Zoho Desk, Freshservice).

Duties and responsibilities include, but not limited to:

User & Systems Administration:

• Manage user account lifecycle across:
• Google Workspace
• Microsoft 365
• Company-specific platforms (CRM, internal tools)
• Set up and deactivate user accounts as part of onboarding and offboarding processes.
• Ensure proper access permissions and data security policies are enforced.
• Maintain up-to-date records of users, groups, permissions, and platform roles.
• Implement system access protocols and suggest improvements for better control and compliance.

IT Support & Device Management:

• Set up laptops, workstations, and peripheral devices for new and existing staff.
• Install and configure operating systems and company-approved software.
• Diagnose and resolve hardware and software issues.
• Schedule and execute routine software updates and preventative maintenance.
• Perform minor hardware repairs and coordinate equipment orders (with sign-off).
• Provide technical support to staff both in-office and remotely.
• Respond to IT support requests using the company’s ticketing system.
• Document support issues and resolutions for future reference and training.

Platform & License Oversight:

• Manage Microsoft 365 and Google Workspace licenses.
• Support PBX (3CX) extension configuration and basic troubleshooting.
• Monitor license usage and anticipate renewals or expansions (pending sign-off).
• Coordinate with external vendors for software, licenses, or hardware procurement — all budgeted items subject to Senior Software Developer approval.

Asset & Inventory Control:

• Maintain a central register of all company IT assets.
• Monitor stock levels of equipment and accessories.
• Ensure hardware is tracked, labelled, and assigned correctly to employees.

Network & Security Awareness:

• Assist with troubleshooting basic network-related issues (IP, DNS, DHCP).
• Ensure all devices comply with internal security protocols and updates.
• Help implement and enforce basic cybersecurity best practices across endpoints.

Documentation & Process:

• Maintain IT documentation, SOPs, and training guides.
• Identify opportunities to improve technical workflows and recommend enhancements to IT policies or tools.
• Create and update checklists for onboarding/offboarding and routine IT processes.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.