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Midrand: Telesales Cold Calling Agents posted by Fidelity Services Group

Job Description

Overall Purpose of the job: To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations. Minimum qualifications and experience: Matric Post Matric qualification – preferred A minimum of 1-year customer service experience A minimum of 1 year cold calling experience within a sales call centre At least 1 years administration experience within a client-centric environment Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint Main duties & Responsibilities: Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day. Answering inbound calls as well as assist customers who have specific enquiries. Transferring calls to other departments as and when needed. Handling and resolving customer complaints or escalating on calls if in scope. Verifying listener information Passing required QA results if applicable. Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked. Working as a team and assisting colleagues with daily contact centre operational issues. Behavioural Competencies: Customer focus Drive and create urgency with potential clients Being ethical Passion for selling Good follow up skills and practices on tasks Negotiation skills Drive for results Action orientated Active listening Attention to detail Able to build report telephonically Resilience Active cold calling Empathy Adaptability Positiveness Organising Planning Time Management Excellent communication skills (verbal and written) Dealing with ambiguity Informing Integrity and trust Patience Leave effective voicemails Closing rate of over 80-90% of deals

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in North Johannesburg

In North Johannesburg, the sales industry is generally thriving, with many multinationals and local businesses alike seeking skilled professionals to drive revenue growth and customer engagement. Typically, sales roles in this region require individuals who are well-versed in building relationships, identifying business opportunities, and closing deals. As a result, sales professionals in North Johannesburg can expect a dynamic and fast-paced work environment.

Salary ranges for sales positions in North Johannesburg are broad and can vary significantly based on factors such as experience, company size, and industry sector. Generally, salaries for entry-level sales roles typically start within the R200 000 – R300 000 per annum range, while senior sales positions can command higher figures, often between R400 000 to R600 000 per annum or more, depending on individual performance and market conditions. However, it’s essential to note that these are general estimates and actual salaries may vary widely.

Common skills required for a successful sales career in North Johannesburg include excellent communication and interpersonal skills, the ability to work under pressure, and a solid understanding of business principles. Other essential skills include product knowledge, negotiation techniques, and a strong network of contacts within the industry. Typically, sales professionals also require a high level of adaptability and resilience, as well as the ability to build rapport with diverse customer bases.

The financial services sector, technology industry, manufacturing sector, and other businesses are among the common industries that employ sales roles in North Johannesburg. These sectors often require sales professionals who can effectively communicate complex product benefits and demonstrate expertise in their field.

For those interested in pursuing a career in sales, there are various opportunities for development and growth. Typically, senior sales positions offer leadership roles, training programs, and mentorship opportunities to help individuals advance their careers. Additionally, many companies provide ongoing support and resources to help sales professionals build their skills and stay up-to-date with industry trends.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in Midrand, Jobs in North Johannesburg, Jobs in Northern Suburbs

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