Pongola: French speaking Lodge Receptionist posted by Bushwise

The Receptionist serves as the central point of contact for guests and plays a key role in delivering a warm, professional, and seamless guest experience within a luxury safari lodge environment. This position ensures accurate information flow, efficient Front of House operations, and consistent service excellence while maintaining the lodges standards and values.

Key Responsibilities

Guest Experience & Service

• Deliver exceptional guest service through professional, attentive, and personalised interactions.
• Welcome guests warmly and ensure a smooth and efficient arrival experience.
• Manage guest departures accurately and professionally, ensuring a positive final impression.
• Build and maintain positive guest relationships throughout their stay.
• Assist guests with enquiries relating to accommodation, dining, activities, and lodge services.
• Conduct guest courtesy calls to ensure satisfaction and proactively resolve concerns where possible.

Front Office Operations

• Work collaboratively within the Front of House team to ensure smooth daily operations.
• Maintain clear and effective communication with all departments regarding guest requests and operational requirements.
• Prepare, maintain, and update daily operational sheets with accurate accommodation, food & beverage, and guest information.
• Retrieve and verify reservation and guest information from the property management system to ensure operational accuracy.
• Monitor and respond promptly to reception emails, enquiries, and guest requests.
• Review reservations daily and escalate discrepancies, special requests, or operational concerns to management where required.
• Complete all Front of House checklists accurately and within required timeframes.

Administration & Compliance

• Obtain and record essential guest information prior to arrival, including dietary requirements, room preferences, special occasions, and travel details.
• Ensure guest confidentiality is maintained at all times.
• Adhere to lodge policies, procedures, safety standards, and data protection requirements.
• Maintain high standards of professionalism, grooming, and presentation at all times.

Core Competencies

• Strong verbal and written communication skills
• Excellent customer service and guest relations ability
• Strong organisational skills and attention to detail
• Ability to multitask and work under pressure
• Professionalism, reliability, and discretion
• Strong problem-solving and guest recovery skills
• Ability to work effectively within a team environment
• Cultural awareness and sensitivity

Working Environment

• Luxury safari lodge environment
• Remote and team-oriented working environment
• Shift-based role including weekends and public holidays
• Outdoor exposure and interaction within a wildlife environment
• Adherence to lodge safety procedures is essential

Requirements

MUST SPEAK FRENCH

Previous experience in hospitality, reception, or guest relations preferred

Experience in a luxury lodge or hotel environment advantageous

Computer literacy and experience using reservation or property management systems preferred

Ability to work shifts, weekends, and public holidays

Benefits

Salary R12,000.00 a month

Live in with meals, single accommodation

Medical aid contribution and pension fund

Shared tips