Pongola: Maintenance Supervisor

About the Role

The Maintenance Supervisor will be responsible for overseeing the maintenance of all lodge facilities, ensuring a high level of guest satisfaction and maintaining the overall luxury standards of the property. This role requires strong leadership skills, technical knowledge, and attention to detail.

Key Responsibilities

• Implement and manage a preventative maintenance programme for all lodge facilities
• Conduct regular inspections and address maintenance issues promptly
• Carry out hands-on maintenance across electrical, plumbing, carpentry, painting, welding, and general repairs
• Maintain generators, solar systems, water systems (boreholes, pumps, filtration), sewage systems, and firefighting equipment
• Supervise, train, and motivate the maintenance team to ensure productivity, accountability, and high workmanship standards
• Allocate daily and weekly tasks, monitor progress, and ensure work is completed within agreed timelines
• Enforce safety protocols and proper use of tools and equipment
• Ensure guest-facing areas are maintained to luxury lodge standards
• Respond promptly and discreetly to guest-related maintenance issues
• Work closely with Housekeeping and Front-of-House teams to identify and resolve room and public area defects

Requirements

• Minimum of 35 years experience in a maintenance role, preferably within a safari lodge or remote hospitality environment
• Proven supervisory or team leadership experience
• Trade qualification (electrician, plumber, carpenter, or similar) advantageous
• Basic knowledge of generators, and water treatment systems preferred
• Valid drivers licence required
• Strong technical knowledge across general building maintenance disciplines
• Ability to troubleshoot and resolve problems independently in a remote location
• Good leadership, organisational, and planning skills
• High attention to detail and pride in workmanship
• Strong communication skills and ability to work cross-functionally
• Ability to work under pressure and respond to emergencies

Qualifications

• Formal education/certifications not specified.