Job Description
About the Role
Bushwise is seeking a detail-oriented and guest-focused Reservationist to manage bookings and ensure a seamless reservation experience from enquiry through to arrival at our luxury game lodge in KwaZulu-Natal.
Key Responsibilities
- Manage all reservation enquiries via email, telephone, and online platforms in a timely and professional manner
- Accurately capture and update bookings on the lodges reservation system
- Provide guests and agents with detailed information regarding rates, availability, lodge facilities, and activities
- Prepare and send quotations, confirmations, and invoices
- Follow up on provisional bookings and convert enquiries into confirmed reservations
- Liaise with travel agents, tour operators, and direct guests
- Maintain up-to-date knowledge of lodge offerings, promotions, and policies
- Coordinate with front-of-house and operations teams to ensure smooth guest arrivals and special requests
- Assist with room allocations and maximize occupancy levels
- Handle cancellations, amendments, and refunds in line with lodge policies
- Ensure all guest information and preferences are accurately recorded
Requirements
- Previous experience in a reservations or front office role within hospitality (preferably in a lodge or hotel environment)
- Strong administrative and organisational skills
- Excellent written and verbal communication skills
- High level of attention to detail and accuracy
- Proficient in Microsoft Office and reservation systems (e.g., ResRequest, NightsBridge, Opera, or similar)
- Ability to work under pressure and manage multiple tasks
- Professional and well-presented
Preferred Skills & Attributes
- Knowledge of the safari/lodge industry in KwaZulu-Natal
- Experience working with international travel agents and guests
- Strong sales ability with a focus on converting enquiries
- Problem-solving skills and a proactive attitude
- Team player with a positive and adaptable approach
- Passion for wildlife, conservation, and guest experience
Salary & Benefits
Live in position with meals
R11,000.00 per month
Work cycle plus annual leave
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Kwazulu-Natal
The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.
Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.
Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.
The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.
Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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