Pretoria: Patient Services Manager | Pretoria, Gauteng | Permanent

About the Role

We are seeking an experienced Patient Services Manager to lead and coordinate patient services operations in a leading private healthcare environment. The successful candidate will be responsible for ensuring exceptional customer care, accurate billing practices, effective stakeholder engagement, and strong financial performance. This is an opportunity to take ownership of a critical function within our client’s organisation where quality care and financial sustainability go hand in hand.

Key Responsibilities

• Lead and manage patient services operations to achieve quality, growth, and financial objectives
• Monitor and improve patient services quality metrics and customer experience outcomes
• Ensure compliance with organisational policies, procedures, and data integrity requirements
• Build and maintain strong relationships with internal and external stakeholders
• Manage admissions processes and ensure compliance with funder contracts and rules
• Drive accurate and timeous billing processes to achieve revenue cycle targets
• Oversee bill auditing and coding compliance activities
• Manage outstanding patient co-payments and support cash flow optimisation
• Conduct DRG loss analysis and recommend corrective actions
• Lead workforce planning, recruitment, employee development, and performance management initiatives
• Support governance, audit readiness, risk management, and compliance activities
• Participate in investigations and implementation of risk mitigation strategies

Requirements

• Diploma or Degree in Nursing, Physiotherapy, Clinical Associates, Emergency Care, Paramedics, or another health sciences qualification covering Anatomy, Physiology, Pathophysiology, and Microbiology as foundational subjects; alternatively a BCom Degree in Accounting, Financial Management, Business Management, or a related field
• Minimum five years’ experience within the private healthcare sector
• Proven leadership, people management, and change management experience
• Case Management and Coding experience
• Registration with the relevant professional body where applicable
• Understanding of private healthcare operations, legislation, funder environments, and healthcare industry dynamics
• Knowledge of medical terminology, CPT and ICD coding principles, or the ability to acquire this knowledge rapidly
• Strong understanding of financial principles including budgeting, planning, and credit management
• Computer literacy and strong administrative capabilities
• Valid driver’s licence and willingness to travel when required

Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

Salary details not provided in the original job description.