Job Description
About the Role
Kushesh Express is seeking an experienced Customer Service Agent to join our team, providing exceptional support to our customers and ensuring seamless logistics operations. As a key member of our customer service team, you will be responsible for managing escalations, customer accounts, shipment tracking, POD requests, and operational follow-ups.
Key Responsibilities
- Manage escalations professionally and efficiently
- Handle customer accounts and provide timely support
- Track shipments and respond to POD requests
- Conduct operational follow-ups and ensure smooth logistics operations
- Collaborate with internal teams to resolve issues
Requirements
- Minimum 3–5 years experience in logistics, courier, or distribution
- Logistics/distribution experience (candidates without this experience will not be considered)
- Strong communication and problem-solving skills
- Experience with tracking systems
- Proficiency in Microsoft Office
Qualifications
- Formal education/certifications: None mentioned
Salary & Benefits
- Salary range: Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in West Johannesburg
When it comes to the transport, logistics, and warehouse sector in West Johannesburg, South Africa, the job market is generally stable with a steady demand for skilled professionals. Typically, this industry is driven by the growth of e-commerce, manufacturing, and international trade, which creates opportunities for career advancement and professional development. Commonly, large-scale operations and transportation companies require a diverse range of skills to manage their logistics and supply chains efficiently.
In terms of salary expectations, it’s common for transport, logistics, and warehouse professionals to earn between R300 000 to R800 000 per annum, depending on factors such as experience, company size, and industry sector. Generally, senior roles or those in smaller operations may command higher salaries, while entry-level positions may start at the lower end of this range. However, salary variations can occur widely due to individual circumstances.
Common skills required for transport, logistics, and warehouse roles typically include a combination of technical knowledge, communication skills, and physical ability. These commonly include proficiency in transportation management systems, inventory control software, and warehouse management systems; strong communication and interpersonal skills; a valid driver’s license; and basic mathematics and problem-solving abilities. Additionally, many employers require their employees to hold certifications such as the Certified Professional Logistician (CPL) or the International Supply Chain Logistics Certification (ISCL).
The transport, logistics, and warehouse sector commonly employs professionals from various industries, including manufacturing, e-commerce, and international trade. Financial services firms may also require skilled logistics and supply chain specialists to manage their global operations. Often, these roles involve coordinating transportation, managing inventory levels, and ensuring that goods are delivered on time.
Career development opportunities are available for those in transport, logistics, and warehouse roles. Typically, experienced professionals can move into senior management positions or start their own businesses providing logistical services. Many employers also offer training programs to develop employees’ skills and knowledge, such as certifications in transportation management or supply chain analytics. With experience and the right qualifications, professionals in this field can enjoy a stable career with opportunities for advancement and professional growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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