Sandton: IT Marketing Systems Specialist

About the Role

The IT Marketing Systems Specialist will act as a key advisor to the business on matters relating to information technology innovation, providing expert guidance on system solutions and processes that drive creativity and innovation within the organisation.

Key Responsibilities

• Act as advisor to the business on matters relating to information technology innovation by staying up to date with the latest developments and best practices in IT.
• Promote and share information on opportunities to improve creativity and innovation competencies in the organisation.
• Clearly understand business requirements for company systems solutions through thorough business analysis.
• Engage with relevant business stakeholders through interviews and workshops to identify and unpack current business requirements.
• Analyse current business processes, workflows, and system functionality.
• Consider the impacts and consequences of process and system changes.
• Review and request business updates to the requirements compiled by business colleagues in a business requirements specification.
• Design effective system solutions for work processes and tasks.
• Work with other relevant business colleagues to understand priorities and analyse business and user requirements.
• Share best practice information to enable the identification of deficiencies in the company’s business process.
• Contribute to the synthesising and detailed documentation of users’ current workflow, job roles, business processes, as well as business analysis findings, insights, and requirements.
• Identify and prioritise technical and functional requirements.
• Design new processes, workflows, and system integrations.
• Capture the detail of system designs in functional and technical specification documentation.
• Project manage system solution developments and changes to completion.
• Plan milestones for deliverables and deployment and create a plan that visualises the timeline.
• Track progress against milestone dates and report on progress.
• Manage deviations and escalate roadblocks.
• Configure system data structures, processes, and functionality according to specification.
• Create data structures if required.
• Apply technical specifications through configuration of the system.
• Liaise with the Software Development team to brief in code.
• Ensure all integrations with other systems are specified, coded, and established.
• Deploy new systems solutions and system changes to users.
• Create a test plan for the deployment of new or updated functionality and set up a testing team.
• Run the system testing, review results, and make changes as required.
• Communicate deployment dates with all affected stakeholders in IT and business.
• Prepare training material and perform training with end-users.
• Maintain existing system solutions and operations by managing current system functionality, making changes and updates when required, and communicating changes to the system.
• Trouble-shoot functionality and transaction problems that occur on the system and find resolutions.
• Monitor system usage and make proactive suggestions to stakeholders to improve usage and processes.
• Assist users with queries or helpdesk calls raised to ensure business process continuity.

Requirements

• NQF Level 6 (360 credits – 8 level framework) qualification in a business discipline or in Information Systems.
• SAP SD module certification is a strong advantage.
• 8-10 years work experience with at least 6 years of SAP SD & MM modules relevant experience, including configuration.
• Experience in ABAP, Debugging, and custom SAP programs is advantageous for this position.

Qualifications

No specific qualifications mentioned in the original job description.