Job Description
About the Role
Join a fast-moving marketplace business connecting clients with flexible workspace and venue solutions. As a Customer & Venue Specialist, you will be responsible for managing inbound client enquiries, sourcing suitable workspace and venue solutions, building relationships with venue partners, and helping convert enquiries into successful bookings. This role combines customer support, client management, sales, and venue partner engagement within a growing marketplace environment.
Key Responsibilities
- Manage inbound customer enquiries across Intercom, email, phone, and Slack
- Respond to workspace and venue enquiries including day offices, meeting rooms, part-time offices, and event spaces
- Convert enquiries into bookings by understanding client requirements and presenting suitable options
- Source and secure relevant, high-quality venue options for clients
- Build and maintain strong relationships with clients and venue partners
- Conduct product demos and onboard new clients and venue partners
- Follow up consistently to move conversations and deals forward efficiently
- Build a pipeline of new venue partners and support onboarding processes
- Coordinate regular account check-ins and quarterly reviews with key clients
- Gather feedback from clients and venue partners to improve overall service delivery
- Maintain organised records, reporting, and communication across multiple systems and platforms
Requirements
- 2 years of experience in customer service or customer support within a fast-paced online environment handling calls, emails, and live chats
- Comfortable working with technology, software platforms, reporting tools, and CRM systems
- Strong communication skills with the ability to manage multiple conversations and priorities simultaneously
- Commercially aware with the ability to identify opportunities to grow client accounts
Qualifications
- Formal education/certifications not specified in original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in ZA
In South Africa, the sales industry is a significant sector, with many multinational companies operating in various sectors. The job market for sales professionals is generally competitive, with a strong demand for skilled and experienced individuals. Typically, sales roles are found in industries such as technology, financial services, and manufacturing.
Generally, salaries for sales positions in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Common salary ranges for entry-level sales roles typically start at around R300 000 to R500 000 per annum, while more experienced professionals can earn between R600 000 to R1 million or more, depending on performance and market conditions. It’s common for sales salaries to be higher in larger companies or those operating in high-growth industries.
Common skills required for sales roles include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, a strong understanding of products or services, and the ability to meet sales targets. Other essential skills often include negotiation and problem-solving abilities, as well as a strong work ethic and adaptability in a fast-paced environment. Typically, companies also look for candidates with a degree or diploma in a relevant field, such as business, marketing, or communications.
Sales professionals can be found in various industries, including the technology industry, financial services sector, manufacturing sector, and more. The ability to navigate these different sectors is crucial for career progression and development. In terms of career development, sales roles often offer opportunities for advancement, such as promotions to senior sales roles or leadership positions within a company.
Typically, successful sales professionals in South Africa progress into roles such as account manager, sales manager, or even business development roles within their organisations. With experience and the right skills, they can also consider career transitions into other industries or start their own businesses. Overall, for those considering a career in sales, it’s essential to focus on developing strong skills, building a professional network, and staying adaptable in a rapidly changing job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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