Job Description
About the Role
We are seeking an experienced F&B Supervisor to join our 5* luxury lodge in Pilanesberg, where you will be responsible for overseeing the day-to-day operations of our food and beverage service, ensuring smooth service delivery, maintaining quality standards, and maximizing customer satisfaction.
Key Responsibilities
- Supervising F&B staff
- Scheduling staff to meet operational needs and ensure adequate coverage during peak hours
- Performance evaluations, coaching, and disciplinary actions when necessary
- Motivating and developing staff to achieve service excellence
- Managing inventory, ensuring proper storage and rotation to minimize waste
- Monitoring and controlling costs related to food, beverage, and labour expenses
- Maintaining cleanliness and hygiene standards
- Ensuring compliance with all health and safety regulations
- Addressing customer concerns and complaints promptly and professionally
- Monitoring customer satisfaction levels and taking proactive steps to enhance the dining experience
- Engaging with guests to ensure their needs are met and exceeding expectations
- Thorough understanding of menus, including ingredients, pricing, and dietary restrictions
- Knowledge of beverage preparation techniques and cocktail recipes
- Staying updated on current food and beverage trends
- Preparing daily, weekly, and monthly reports on sales, labour costs, and inventory levels
- Analysing data to identify areas for improvement and implement necessary adjustments
- Collaborating with the F&B Manager to develop strategies for revenue maximization
Requirements
- Matric
- A formal Degree / Diploma
- At least 2-4 years relevant hospitality/lodge experience
- Ability to motivate and manage a team, effectively communicate expectations, and provide clear instructions
- Excellent interpersonal skills to interact with guests in a positive and professional manner
- Ability to prioritize tasks, manage multiple responsibilities, and work efficiently under pressure
- Identifying issues quickly and taking appropriate action to resolve customer concerns and operational challenges
Qualifications
- Formal education/certifications (if applicable)
Salary & Benefits
- Competitive salary and benefits package
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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