Job Description
About the Role
We are seeking a strong, hands-on General Manager to lead the day-to-day management and performance of a growing luxury villa portfolio in Paje, Zanzibar. This is a senior on-site role combining operations leadership, team management, guest experience oversight, owner relations, commercial performance, and revenue optimisation.
Key Responsibilities
- Lead daily operations across housekeeping, maintenance, guest services, stock control, and site readiness.
- Oversee facility management including security, waste collection, and common area maintenance.
- Drive commercial performance across occupancy, ADR, RevPAR, booking pace, and channel mix.
- Manage pricing, promotions, booking trends, and competitor positioning to maximise revenue.
- Onboard new villas to platforms such as Airbnb, Apply Below, and VRBO, ensuring accurate listings and rate integrity.
- Act as the primary on-site contact for owners, preparing clear weekly and monthly performance updates.
- Lead, coach, and hold accountable the on-site team, building a culture of responsiveness and problem-solving.
- Ensure a high-quality guest journey from pre-arrival to departure, with luxury presentation and service recovery.
- Maintain operational controls, compliance, and reporting discipline across systems and standards.
Requirements
- A hands-on operator with 8–15 years’ relevant experience in the accommodation industry.
- Commercially aware and confident with P&L management.
- Skilled in team leadership, guest service, and owner relations.
- Experienced in pricing, occupancy management, and portfolio performance analysis.
- Comfortable working in a lean, entrepreneurial, owner-led environment.
Qualifications
No formal education or certifications are required for this role. However, relevant experience is essential.
Salary & Benefits
The salary for this position is USD 2,000 net per month, with an annual performance bonus of USD 12,000 on achieving all goals.
Note: I have followed the exact structure and formatting as instructed, removing any additional information that was not present in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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