Job Description
About the Role
We are seeking a seasoned Hotel Manager to join our Ultra-Luxury Hotel in Sea Point as the operational second-in-command. As the right-hand person to the Managing Director, you will be responsible for overseeing all hotel operations and ensuring seamless delivery of the ultra-luxury guest experience that defines our brand. With proven hotel pre-opening experience and a track record of leading large teams, we are looking for an individual with exceptional leadership skills, strong operational problem-solving abilities, and a genuine hospitality mindset.
Key Responsibilities
- Assist the Managing Director in strategic planning, direction, and coordination of all hotel operations
- Oversee daily operations across all departments to ensure consistency in ultra-luxury service delivery
- Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning
- Champion brand standards, ensuring every guest touchpoint reflects the five-star ethos
- Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution
- Review and analyse operational KPIs, financial performance reports, and guest satisfaction scores
- Drive revenue-generating initiatives in collaboration with Sales, Revenue, and F&B teams
- Ensure full compliance with all statutory, health, safety, and licensing requirements
- Represent the hotel at industry events, VIP functions, and community engagements
- Oversee budgeting processes and monitor departmental cost controls
- Foster a culture of continuous improvement, innovation, and genuine hospitality
Requirements
- Grade 12 A formal hospitality qualification
- Minimum 810 years progressive hotel management experience, with at least 3 years at EAM or equivalent
- Prior experience in a 5* or ultra-luxury property is essential
- Proven track record of leading large, multi-cultural teams
- Strong financial acumen with experience in budgeting and P&L management
- Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele
- Thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a 102-key operation
Qualifications
- Formal hospitality qualification (e.g., Bachelors degree in Hospitality or equivalent)
Salary & Benefits
- Competitive salary to be discussed during the interview process
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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