Job Description
About the Role
We are seeking a highly skilled Customer and System Support professional to join our team in Johannesburg. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring seamless system operations and resolving any issues that may arise.
Key Responsibilities
- Handle customer queries via phone, email, Teams, and online meetings
- Support system setup, testing, and client onboarding
- Monitor client transactions, interfaces, and system error queues
- Investigate and resolve client system/data issues
- Generate reports and analyse data to support client decision-making
- Manage and update support tickets
- Provide user training and system demonstrations
- Liaise with IT Development regarding system enhancements and issues
- Assist with ad-hoc scanner/RFID remote support
Requirements
- Relevant tertiary qualification in IT, Supply Chain, Logistics, or related field
- Fluent in German and English (spoken and written)
- 2 to 3 years relevant experience in customer/system support
- Strong communication and customer service skills
- Advanced MS Excel skills (Pivot Tables, reporting, filtering, etc.)
- Analytical mindset with strong attention to detail
Qualifications
- ERP, WMS, tracking systems, or SQL experience advantageous
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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