South Africa: Internal Sales Consultant posted by Ello Technology (Pty) Ltd

About the Role

This Internal Sales Consultant role exists to protect, grow, and maximise revenue within Ello Technology’s existing client base. As an Internal Sales Consultant, you are responsible for client retention, account growth, and transactional revenue through once-off sales, renewals, upgrades, and project opportunities.

Key Responsibilities

• Building trust and maintaining regular communication with clients
• Ensuring high levels of client satisfaction and retention
• Acting as a reliable point of contact for client queries and support
• Identifying risks early and resolving issues proactively
• Driving SLA upgrades and account expansion opportunities
• Supporting cross-selling of products, services, and solutions
• Managing renewals across licensing, security, backups, and related services

Requirements

• Proactive, structured, and relationship-focused approach to work
• Strong communication skills, both written and verbal
• Ability to manage and grow client relationships professionally
• High attention to detail and organisational ability
• Consistent CRM usage and process discipline
• Ability to manage multiple tasks and priorities effectively
• A proactive and accountable approach to work
• Comfort working in a structured, performance-driven environment

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

Salary details will be discussed during the interview process.

Targets and Performance Measures

This role has clear revenue, retention, and operational performance expectations. You will be measured on your ability to protect existing revenue, grow accounts through structured sales activity, and maintain high standards of execution across all client and sales processes. Key performance indicators include:

• Once-off gross profit sales contribution
• SLA upgrades and uplift on existing accounts
• Monthly recurring revenue contribution aligned to account growth
• Client retention and satisfaction levels (target 95%)
• Referral generation from satisfied clients
• Completion and conversion of IT assessments into projects
• CRM hygiene, process compliance, and task completion standards
• Response times, client engagement levels, and overall service delivery

Benefits

Your results should directly influence your growth. This role is designed for someone who wants to build their commercial capability while contributing to real revenue outcomes.

Performance Recognition

Consistency, reliability, and results matter. At Ello Technology, we value people who take ownership of clients and deliver consistently.

Career Growth

This role provides a strong foundation in account management, sales delivery, and client growth. You gain exposure to client management and commercial sales, develop skills in upselling, cross-selling, and renewals, work closely with senior sales and account leaders, grow in a performance-led environment.

Coaching and Development

Structure, feedback, and real experience. We are looking for someone who is committed to improving their commercial and client-facing skills.

Meaningful Work and Culture

High standards. Strong relationships. Real impact. This role builds real relationships with clients, contributes directly to revenue and retention, works in a disciplined, performance-focused environment, supports long-term client success and growth.

Who Will Thrive in This Role

This role will suit someone who is proactive, structured, and relationship-focused. You will likely thrive here if you:

• Enjoy building and maintaining strong client relationships
• Are comfortable managing both people and commercial outcomes
• Take ownership of your work and follow through consistently
• Are organised and detail-oriented in a high-activity environment
• Communicate clearly and confidently with clients
• Are proactive in identifying opportunities and solving problems
• Work well within a team and support shared outcomes
• Want to grow in a commercially focused role